Freedom of information (FOI) releases from Herefordshire Council

This is a disclosure log of Herefordshire Council's responses to freedom of information (FOI) or environmental information regulations (EIR) requests that might be of wider public interest.

If you can't find the information you're looking for, you can make a new FOI request.

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2,040 disclosures

  1. Tree planting, removal and TPO data

    For each financial year, from 2019-20 to 2023-24, please provide:

    • The number of trees planted by the council, its contractors and/or other organisations funded by the council

    • The number of trees removed by those listed above

    • The number of trees removed after Tree Preservation Orders for those trees were lifted

    • The number of trees removed after Tree Preservation Orders for those trees were lifted that were the subject of subsidence claims

    Published: 20 November 2024

  2. RIPA & Subject Access Requests (ref2)

    Please provide the following information:

    1. Regarding Subject Access Requests (SARs)

    •       How do you verify that all relevant data, including metadata, log files, and potentially deleted records, are included in a Subject Access Request response?

    •       What is the process for handling SARs that involve data which may have been collected through surveillance whether covert or directed? Are there specific criteria for determining whether to disclose such data?

    •       If a SAR request reveals surveillance data collected without RIPA authorisation, what procedures are in place to investigate whether the surveillance was lawful?

    •       How do you document decisions to redact or withhold information in response to a SAR, and who is responsible for approving these decisions?

    2. Combining RIPA and SAR Issues

    •       Have there been instances where data gathered under RIPA authorisation or without RIPA authorisation was disclosed to individuals through a SAR, and if so, how was the risk of compromising ongoing investigations managed?

    •       If a SAR relates to a time period when surveillance was being conducted, does the council notify the data subject about the existence of surveillance logs, and under what circumstances would this information be withheld?

    •       Regarding requests for data linking from external to internal networks and staff usage, what level of log data is recorded (e.g., date, time, user, operating system, browser, digital fingerprint etc.) and how long is this data retained in the event of challenges or legal redress by a member of the public?

    •       In the case of potential legal inquiries, what measures are implemented to ensure that relevant log data is not inappropriately altered, destroyed, or concealed?

    Published: 20 November 2024

  3. IT asset recycling within Herefordshire Council

    * Please can you inform me as to the name and email address for the person(s) that manage the IT asset recycling and hard drive destruction and also the name and email address for the person(s) responsible for making the final decision as to who Herefordshire Council decide to use for ITAD and HDD services?

    * Please can you inform me as to when any ongoing IT Recycling/Hard Drive Destruction service/supplier contract/framework agreement ends?

    * Please can you inform me of any set, scheduled or sporadic dates that Herefordshire Council are next due to require IT recycling and hard drive destruction services.

    Published: 20 November 2024

  4. ICT Infrastructure within Herefordshire Council

    Under the Freedom of Information Act 2000, I would be most grateful if you could provide the following information regarding your ICT Infrastructure.

    1. What is your annual IT Budget for 2024, 2025 & 2026?

    2. Storage: A) What storage vendor(s) and models do you currently use? B) What is the capacity of the storage data in TB & How much of this is utilised?

    C) What were the installation dates of the above storage vendor(s) and when do you estimate you will refresh them? (Month/Year)

    D) Do you have any extended warranties, if so, with which supplier?

    E) Which reseller(s) provides the above technology, what was the value of the contract, and when does the contract(s) end?

    3. Server/Compute:

    A) What number of physical servers do you have?

    B) What server vendor(s) and models do you currently use?

    C) What were the installation dates of the above server vendor(s) and when do you estimate you’ll refresh them? (Month/Year)

    D) Do you have any extended warranties, if so, with which supplier?

    E) Which operating systems are used?

    F) Are you currently using VMWare, do you have any plan to move away from VMWare?

    G) Which reseller(s) provides the above technology, what was the value of the contract, and when does the contract(s) end?

    4. End User Technologies

    A) How many users within your organisation receive a laptop or desktop device?

    B) What laptop and desktop device vendor(s) and models do you currently use?

    C) How many mobile phones are used within your organisation?

    D) What mobile vendor(s) do you currently use?

    E) Which reseller(s) provides the above technology and when does the contract(s) end?

    F) Have you transitioned to Windows 11, or do you have a plan in place to transition to Windows 11.

    G) Is your current device estate compatible with Windows 11?

    H) What deployment methods are you using (e.g SCCM or Intune/Autopilot)?

    5. Managed Print Services

    A) What number of MFDs and production print devices do you have?

    B) Who is the current vendor(s) and the suppliers(s) and when do these contracts end?

    C) What is your annual spend on Managed Print Services?

    D) Do you use any document management or scanning / storage services? If so please can you provide the details of the supplier and the end date of the contract.

    6. ITSM/ESM & Business Process Automation

    A) What IT Service Management / Enterprise Service Management tool do you currently use and who supplies it?

    B) When was your current system installed and when does the contract or support expire?

    C) Do you utilise Business Process Automation or have a plan to implement this tooling?

    7. Do you have a managed/shared service with any other organisations?

    8. Do you normally purchase equipment and services as a capital investment (CapEx) or ongoing operational charges (OpEx)?

    Published: 20 November 2024

  5. Temporary traffic lights installed in Ledbury

    R.E. Temporary traffic lights installed in Ledbury under the railway bridge.

    These traffic lights are causing long tail backs of traffic which obstruct not only entry to station but also access for those living along the connecting roads. There were absolutely no traffic tail backs prior to the recent road works or installation of these traffic lights. I would like to know how much of our money has been spent on this project and why there was no prior consultation.

    The county is pitted with dangerous pot holes and I wonder why the money was spent in the tax payers proper interest repairing the decaying county road system?

    Published: 19 November 2024

  6. Illegal vaping and cigarette product seizures between 2020 - 2024

    How many units of e-cigarettes/vaping devices/e-liquid goods were seized in total across the time periods?

    How many units of cigarette packs were seized?

    The number of identified cases of illegal vaping products being in possession of, stocked, or sold by businesses or individuals

    How many (count of) fines or penalties have been issued for being in possession of, stocking, or selling illegal vapes?

    What was the value in £ pound sterling of each fine issued by your local authority? How many retailers have been given premises closure orders in relation to illegal vape operations?

    Please present this data annually for each of the below periods: 1st January 2024 > 17th October 2024 1st January 2023 > 31st Dec 2023 1st January 2022 > 31st Dec 2022 1st January 2021 > 31st Dec 2021 1st January 2020 > 31st Dec 2020

    Published: 19 November 2024

  7. Understanding ICT - SIP Trunking, Telephony, Contact Centres and Mobile Phones

    I would like to politely request information under the Freedom of Information Act:

    1) SIP Trunking

    a) Have you implemented SIP?

    b) If yes, when does the contract expire?

    c) Who is your SIP provider?

    d) The email address of the primary contact for this contract?

    2) Team Licences

    a) Which Microsoft 365 Licence do you have e.g. E3, E5 Have you voice enable your Teams Licences?

    b) If not, is that something you are considering?

    3) Telephony

    a) What is your current telephony system?

    b) How many users of the telephony system?

    c) When is the contract up for renewal?

    d) The email address of the primary contact for this contract?

    4) Contact Centre

    a) What contact centre solution is the council using?

    b) How many agents does the contact centre employ?

    c) How many agents are concurrently working?

    d) When is the contract for the contact centre ending?

    5) Mobile phones

    a) Who is your current mobile phone provider?

    b) How many mobile connections?

    c) When is the contract up for renewal?

    d) How long do you contract for (24 or 36 months)?

    e) The email address of the primary contact for this contract?

    Published: 19 November 2024

  8. Children in temporary accommodation since January 2020

    I am writing to request information under the Freedom of Information Act 2000 regarding children in temporary accommodation.

    I would like to know the following:

    1. How many children (under 18) were living in temporary accommodation on the 25th December 2023?

    - If exact records for this date are not available, please provide the most recent data close to this date.

    2. How many of these children were 15 years of age at the time?

    3. Since January 2020, what is the longest a child (under 18) has had to live in temporary accommodation before being placed in permanent accommodation?

    - Please specify the date range if the exact start and end dates are known.

    4. What is the average duration that children (under 18) have been spending in temporary accommodation before securing permanent housing?

    Please provide definitions or clarifications for any terms or categories used in your response, especially regarding “temporary accommodation” (e.g., whether it includes B&Bs, hostels, or other placements).

    Published: 18 November 2024

  9. Personal injury claims over the months October-February from the last five calendar years

    I am writing to you under the Freedom of Information Act 2000 to request the following information:

    What is the number and cost of personal injury claims to the council over the months October-February from the last five calendar years? If possible, could these be segmented by type of personal injury claim?

    Please provide the information in the form of a written email response, word or excel document.

    If it is not possible to provide all the information requested, please provide as much as available, e.g. most recent data or at least one of the points.

    Published: 15 November 2024

  10. Information on parking from April 2023 to March 2024

    I would like to request detailed information on parking within your local authority for the period from April 2023 to March 2024. Please provide responses to the following questions:

    1. On-Street Parking Transactions and Revenue Total Number of On-Street Parking Transactions: Please provide a breakdown of the total number of transactions and ticket sales for on-street parking, including both Pay by Phone and Pay & Display (P&D) Machine transactions Response: On-Street Pay by phone Transactions:

    Please specify the number of on-street parking transactions processed specifically via your Pay By Phone supplier(s).

    Response:

    Total On-Street Parking Income (Excluding Permits and PCNs): Provide the total on-street parking income for the specified period, excluding income from parking permits and Penalty Charge Notices (PCNs). Response:

    On-Street Pay by phone Income: Specify the total income from on-street parking transactions processed via your Pay By Phone supplier(s). Response:

    2. Off-Street Parking Transactions and Revenue Total Number of Off-Street Parking Transactions: Please provide the total number of transactions and ticket sales for off-street parking, including both Pay by Phone and Pay & Display (P&D) Machine transactions.

    Response:

    Off-Street Pay by phone Transactions:

    Specify the number of off-street parking transactions processed via your Pay By Phone supplier(s). Response: Total Off-Street Parking Income (Including VAT, Excluding Permits and PCNs):

    Provide the total income for off-street parking, including VAT but excluding income from permits and PCNs.

    Response:

    Off-Street Pay by phone Income:

    Specify the total income from off-street parking transactions processed via your Pay By Phone supplier(s).

    Response:

    3. Payment Methods for Parking Transactions List of Payment Methods:

    Please provide a complete list of all payment methods currently offered for parking transactions across both on-street and off-street parking, including but not limited to cash, card, contactless, and mobile app options.

    Response:

    Please indicate the name of the supplier for each payment method e.g Metric, Flow bird, IPS etc.

    Response:

    Pay by phone Parking:

    Please provide the name of the ‘pay by phone’ supplier used by the Council today e.g Ringo, Paybyphone, Just park.

    Response:

    Please confirm the current contract expiry for the Council’s ‘pay by phone’ service, including any extension options that are available / unused

    Response:

    4. Pay on Foot / Pay on Exit Car Parks Pay on Foot / Pay on Exit Car Park Overview: Number of Pay on Foot Car Parks:

    Confirm the number of car parks within your authority that are equipped with barrier access.

    Response:

    Total Number of Spaces: Specify the total number of parking spaces available within these barrier-accessed car parks.

    Response:

    Pay on Foot / Pay on Exit Car Park Transactions:

    Total Transactions:

    Provide the total number of parking transactions and ticket sales within barrier-accessed car parks.

    Response:

    Income from Pay on Foot Car Parks:

    Specify the total parking income generated solely from barrier-accessed car parks.

    Response:

    Equipment Manufacturer: Identify the manufacturer(s) of the barrier equipment currently installed and in use at these car parks.

    Response:

    5. Future plans Please could you provide a narrative response outlining any significant changes or procurement exercises that are being considered in the 2025/2026 financial year to the Contracts / suppliers mentioned in this request, for example: Pay by phone supplier P&D Machine provision Pay on Foot / Pay on Exit equipment

    Response:

    Please could the Council confirm whether they have any plans to join the government’s National Parking Platform in the future?

    Response:

    Published: 15 November 2024