Freedom of information (FOI) releases from Herefordshire Council

This is a disclosure log of Herefordshire Council's responses to freedom of information (FOI) or environmental information regulations (EIR) requests that might be of wider public interest.

If you can't find the information you're looking for, you can make a new FOI request.

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3,235 disclosures

  1. Victoria Bridge Engineer Report

    Description of the information required: My request is to do with Victoria Bridge.

    Could you please provide me with when a full structural engineer report was last carried out on the bridge and what the findings are?

    Also if any maintenance is planned for the bridge.

    Published: 30 September 2026

  2. Housing Repairs for 2024/25 and 2025/26

    I am writing to request the following information under the Freedom of Information Act. This Freedom of Information request aims to understand how people with a terminal illness are supported to access timely home repairs.

    If some parts of the request cannot be answered within the cost limit, please answer as many questions as possible up to the cost limit.

    Please contact me if any further clarification is required. We would also welcome advice about how the FOI request could be refined to attain the remaining information.

    If possible, please provide answers in a spreadsheet. To avoid exceeding the cost limit, please provide aggregated data rather than individual case files.

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    Council-owned housing

    1.      What is the local authority's target timescale for completing repair requests for council tenants for

    i) emergency repairs,
    ii) urgent repairs,
    iii) routine repairs?

    Please use your own definitions for emergency, urgent or routine repairs.

     

    2.      What was the average time taken (in working days) from a council tenant reporting a repair, to that repair being completed, during the following periods?

    Please provide a breakdown of the average time taken to complete

    i) emergency repairs,
    ii) urgent repairs, and
    iii) routine repairs, using your own definitions.

    a.      01 April 2024 - 31 March 2025
    b.      01 April 2025 - 31 March 2026

    3.      Of the total repairs reported by council tenants for these time periods, what proportion were completed in a timescale that exceeded the local authority's target timescale for this cohort?

    a.      01 April 2024 - 31 March 2025
    b.      01 April 2025 - 31 March 2026

    4.      Does your housing system enable you to identify when a council tenant has a terminal illness or life-limiting conditions?

    5.      How many repair requests were received by the local authority relating to council tenants with a terminal illness or life-limiting condition during the following periods, and what proportion of all repair requests received from council tenants was this?

    Please provide breakdowns according to whether these were

    i) emergency repairs,
    ii) urgent repairs,
    iii) routine repairs

    a.      01 April 2024 - 31 March 2025
    b.      01 April 2025 - 31 March 2026


    6.      Does having a terminal illness or a life-limiting condition affect repair priority or target timescales for council tenants?

    a.      If yes, what are the eligibility criteria to being deemed terminally ill or having a life-limiting condition? What evidence (if any) is required?
    b.      If yes, is this explicitly stated on your website?
    c.      If yes, what is the local authority's target timescale for completing repair requests for council tenants with a terminal illness or a life-limiting condition?

    7.       Where recorded, what was the average time taken (in working days) from a council tenant who is terminally ill or has a life-limiting condition reporting a repair, to that repair being completed, during the following periods? Please provide a breakdown of the average time taken to complete

    i) emergency repairs,
    ii) urgent repairs, and
    iii) routine repairs, using your own definitions.

    a.      01 April 2024 - 31 March 2025
    b.      01 April 2025 - 31 March 2026


    8.      Of the total repairs reported by council tenants with a terminal illness or a life-limiting condition for these time periods, what proportion were completed in a timescale that exceeded the local authority's target timescale for this cohort?

    a.      01 April 2024 - 31 March 2025
    b.      01 April 2025 - 31 March 2026


    9.      Does your housing/repairs system enable you to identify when a council tenant has died while an outstanding repair remains open?


    10. How many council tenants died following first contact about a repair and prior to the repair being completed during the following periods?

    a.      01 April 2024 - 31 March 2025
    b.      01 April 2025 - 31 March 2026


    Private rented housing

    11. Following a complaint from a private rented tenant to the local authority about their landlord not completing repairs, what is the local authority's target timescale for

    a) completing an inspection, and

    b) taking enforcement action after an inspection?


    12. What was the average time taken (in working days) from

    i) receipt of a complaint from a private rented tenant about incomplete repairs to the completion of inspection, and
    ii) from completion of an inspection to enforcement action or other formal intervention during the following periods?

    a.      01 April 2024 - 31 March 2025

    b.      01 April 2025 - 31 March 2026


    13. Of the total complaints from private rented tenants about landlords not completing repairs, what proportion of the local authority's

    i) inspections and
    ii) enforcements action exceeded the relevant target timescale during the following periods?

    a.      01 April 2024 - 31 March 2025

    b.      01 April 2025 - 31 March 2026


    14. Does your housing system enable you to identify when a private rented tenant has a terminal illness or life-limiting conditions?

    15. How many complaints about landlords not completing repairs were received by the local authority relating to private rented tenants with a terminal illness or life-limiting condition during the following periods, and what proportion of all complaints received from private rented tenants was this? Please provide breakdowns according to whether these were

    i) emergency repairs,
    ii) urgent repairs,
    iii) routine repairs

    a.      01 April 2024 - 31 March 2025

    b.      01 April 2025 - 31 March 2026

     
    16. Does the local authority have a process for prioritising an inspection, enforcement action or other intervention of a private landlord who's not completed a repair, where the private rented tenant has a terminal illness or life-limiting condition?


    a.      If yes, what are the eligibility criteria to being deemed terminally ill or having a life-limiting condition?  What evidence (if any) is required?


    b.      If yes, is this explicitly stated on your website?


    c.      If yes, what is the local authority's target timescale for completing an inspection, enforcement action or other intervention of a private landlord for private rented tenants with a terminal illness or a life-limiting condition?


    17. Where recorded, what was the average time taken (in working days) from i) receipt of a complaint from a private rented tenant with a terminal illness or life-limiting condition about incomplete repairs to the completion of inspection, and ii) from completion of an inspection to enforcement action or other formal intervention during the following periods?

    a.      01 April 2024 - 31 March 2025

    b.      01 April 2025 - 31 March 2026

     
    18. Where recorded, of the total complaints from private rented tenants with a terminal illness or life-limiting condition about landlords not completing repairs, what proportion of the local authority's

    i) inspections and
    ii) enforcements action exceeded the relevant target timescale during the following periods?

    a.       01 April 2024 - 31 March 2025

    b.      01 April 2025 - 31 March 2026

    19. Does your housing/repairs system enable you to identify when a private rented tenant has died while an outstanding repair complaint remains open?

    20. How many private rented tenants died following a complaint about a landlord not completing a repair and prior to the local authority completing an inspection, enforcement action or other intervention during the following periods?

    a.      01 April 2024 - 31 March 2025

    b.      01 April 2025 - 31 March 2026

     
    Owner occupier housing

    21. Does the local authority provide any support, grants, loans or other assistance when somebody with a terminal illness or life-limiting condition owns their home but cannot afford essential repairs? If so, please outline what provision(s) is in place, including the value of the support available.

    a.       Does having a terminal illness or life-limiting condition affect somebody's eligibility or prioritisation for any support, grant, loan or assistance?

    Published: 30 September 2026

  3. Business Rates from and between the 01/09/26-22/09/26

    I write to request a full and up to date list of businesses/companies/charities that have become liable for business rates from and between the 1st Sept 26-22nd Sept 26.

    I would like you to include

    Full business name

    Full address and postcode

    Property type

    Date of liability

    Please send this on an excel spreadsheet.

    I would like to request this information under the freedom of information act

    Published: 30 September 2026

  4. Enforcement Action related to the sale of illegal tobacco products

    I am writing to make a request for information under the Freedom of Information Act 2000. I would like to request the following information regarding enforcement action related to the sale of illegal tobacco products:

    For each of the past five financial years, please provide the number of Closure Orders obtained by the Council under the Anti-social Behaviour, Crime and Policing Act 2014 in relation to premises involved in the sale, storage, or distribution of illegal tobacco products.

    If no such Closure Orders were obtained during a particular year, please confirm this.

    For the avoidance of doubt, by “illegal tobacco products” I mean tobacco products that are illicit, counterfeit, smuggled, non-UK duty paid, or otherwise non-compliant with UK law.

    Published: 30 September 2026

  5. Heineken Little Marcle Road Employment Land, Ledbury

    I am writing to request information under the Environmental Information Regulations 2004 concerning the Heineken-owned employment land at Little Marcle Road, Ledbury, specifically the approximately 2.7 hectare (6.7 acre) brownfield site identified in the Ledbury Market Town Investment Plan.

    For clarity, this request concerns information held from 1 January 2018 to the date of your search, including records created before or after publication of the Investment Plan, and relating specifically to the 2.7 hectare site shown or described in that plan, rather than unrelated Heineken land elsewhere in Ledbury. Where records concern the wider Heineken employment land, please provide them where they also assess, inform or relate to the 2.7 hectare site.

    I am aware of the published Investment Proposal identifying a project cost of £6.8 million. I am seeking the underlying information and working documents rather than copies of the published Investment Plan.

    Please provide any information held by Herefordshire Council relating to:

    1. The £6.8 million project cost, including any cost plans, estimates, appraisals or breakdowns showing assumed expenditure on land acquisition, demolition, remediation, infrastructure, servicing, professional fees and development.

    2. Any valuation or assessment of the acquisition or market value of the 2.7 hectare site and/or the wider Heineken employment land.

    3. Any feasibility studies, outline or detailed business cases, development appraisals or viability assessments relating to the site.

    4. Any environmental, contamination, ground-condition, remediation, asbestos or demolition reports, surveys or cost estimates relating to the site.

    5. Any highways, access, drainage, utilities or infrastructure studies relating specifically to bringing the site forward for employment development.

    6. Correspondence, meeting notes or reports between Herefordshire Council and Heineken UK, or their agents/advisers, concerning the potential disposal, acquisition, development or remediation of the 2.7 hectare brownfield site.

    7. Any plans or assessments showing proposed development layouts, access arrangements, site boundaries or enabling works for the 2.7 hectare site.

    Please search all relevant electronic and paper records, including emails and email attachments, including records held in individual officers’ mailboxes, shared drives, document-management systems, project folders, collaboration platforms and other electronic repositories, together with archived, off-site or otherwise inactive records. Please also search records held by relevant departments, officers, consultants, agents and advisers acting for or on behalf of Herefordshire Council.

    Where documents contain commercially sensitive or otherwise exempt information, I would be grateful if you would provide the remainder of the document with only the relevant information redacted, rather than withholding the document in its entirety.

    Published: 30 September 2026

  6. GDPR Breaches Herefordshire Council

    I am writing to request information under the Freedom of Information Act 2000 regarding data protection incidents and GDPR breaches within Herefordshire Council.

    Please provide the following information covering the last 12 months (from September 2025 to the date of this request):

    Total Number of Breaches: The total number of data protection incidents or potential GDPR breaches recorded internally by the council.

    ICO Referrals: The number of these recorded breaches that were serious enough to be formally reported to the Information Commissioner’s Office (ICO).

    Breach Categories: A high-level breakdown of the causes of these breaches if available (e.g., misdirected emails, lost paperwork, cyber incidents, unauthorised disclosures).

    Outcome Actions: The number of incidents that resulted in changes to internal policy, staff disciplinary actions, or data protection retraining.

    To ensure this request does not breach Section 40 (Personal Information) of the Freedom of Information Act, I am only seeking high-level, anonymised statistics and figures. I do not require any names, identifying descriptions of individuals, or specific case details.If any part of this request exceeds the cost or time limits set out under


    Section 12 of the Act, please prioritize questions 1 and 2, and provide advice and assistance on how I can refine the remainder of the request.I look forward to hearing from you within the statutory 20 working days.Yours faithfully,

     

    Published: 30 September 2026

  7. Spray Foam Insulation Complaints

    For each of the financial years 2021/22, 2022/23, 2023/24, 2024/25 and 2025/26, please provide the following information relating to spray foam insulation, including its sale, installation or removal:

    1. The number of complaints, referrals or intelligence reports recorded by your Trading Standards service concerning spray foam insulation.

    2. The number of investigations opened by your Trading Standards service concerning spray foam insulation.

    3. For the five most recent complaints or cases concerning spray foam insulation, please provide a brief summary of each case, including, where recorded, how the consumer was approached, what they were told, any amount paid or lost, any consequences for the consumer, and any action taken by Trading Standards.

    For question 3, I am only requesting information already recorded by the authority. I am not asking the authority to create new information, carry out additional analysis or infer information that is not recorded. Please redact any information necessary to prevent individual consumers from being identified.

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    If the information requested in question 2 is not held in a readily retrievable form, please provide questions 1 and 3 only.

    If your authority records spray foam insulation under a different terminology or category, please provide the closest equivalent information held.

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    Published: 30 September 2026

  8. Herefordshire Flood Risk Mitigation: Environmental Impact of the Flood Investment

    Do you have any document about the environmental impact of the flood investment, predominantly about the nature based schemes and engineered schemes in the following document (https://councillors.herefordshire.gov.uk/documents/s50128861/Herefordshire%20Flood%20Risk%20Mitigation%20main%20report.pdf) page 2?

    Published: 29 September 2026

  9. Financial Affairs Referrals and Signposting

    Please provide the following information regarding adults who require support managing their financial affairs.

    1. Does the council currently accept new referrals for any of the following:

    DWP Appointeeship

    Corporate Appointeeship

    Property and Affairs Deputyship

    Managed Account or Money Management services

    2. If yes, which types of cases are accepted?

    3. Are these services delivered by the council directly or by an external provider?

    4. If delivered by an external provider, please provide the provider's name.

    5. Where the council does not accept referrals, which organisations are social workers, care professionals, families or clients signposted to?

    6. Does the council maintain a preferred, approved or signposting list of organisations providing financial affairs, appointeeship or deputyship services?

    7. If yes, please provide: The organisations on the list Any website or contact details held The process for being added to the list

    8. Please provide the team name and contact details responsible for:

    Financial affairs referrals

    Maintaining provider or signposting lists

    Published: 28 September 2026

  10. Cybersecurity services for Herefordshire council

    I am writing to request information under the Freedom of Information Act 2000 regarding the Council's procurement and use of cyber security services. Where available, please provide details for the current contract(s), supplier(s) and procurement arrangements relating to the following services.

    1. Procurement Routes

    1. Which procurement platform(s) does the Council use for IT and cyber security procurements (for example Contracts Finder, Proactis, YORtender, Chest, Delta eSourcing or similar)?

    2. Which framework agreements does the Council typically use for cyber security services (for example G-Cloud, DOS, CCS frameworks, Bloom or equivalent)?

    2. Penetration Testing and Security Testing Please provide:

    * Current supplier name(s)

    * Contract start date

    * Contract expiry date

    * Contract value or annual spend

    * Procurement route or framework used

    * Whether services include infrastructure, web application, mobile, cloud, CHECK, IT Health Check or other penetration testing services

    3. Cyber Essentials and Cyber Essentials Plus Please provide:

    * Current supplier name

    * Contract value or annual spend

    * Contract start date

    * Contract expiry date

    * Procurement route or framework used

    4. ISO 27001 Please provide details of any external supplier used for:

    * ISO 27001 consultancy

    * ISO 27001 implementation support

    * ISO 27001 internal audit

    * ISO 27001 certification preparation Including:

    * Supplier name

    * Contract value or annual spend

    * Contract expiry date

    * Procurement route used

    5. PCI DSS Please provide details of any external supplier used for:

    * PCI DSS consultancy

    * PCI DSS QSA services

    * PCI DSS penetration testing

    * PCI DSS compliance support Including:

    * Supplier name

    * Contract value or annual spend

    * Contract expiry date

    * Procurement route used

    6. Incident Response and Digital Forensics Please provide details of any external supplier used for:

    * Incident response retainers

    * Digital forensics retainers

    * DFIR services

    * Cyber breach response services Including:

    * Supplier name

    * Contract value or annual spend

    * Contract expiry date

    * Procurement route used

    7. Future Procurement Activity Where known, please provide:

    * The expected renewal or re-procurement date for each service

    * Whether the Council currently expects to re-tender, extend or recompete the contract 8. Relevant Departments Please provide the name of the department or team responsible for:

    * Cyber Security / Information Security

    * ICT / IT Services

    * Procurement and Commercial Management

    I am not requesting personal information. Generic team names or departmental contact details are sufficient. Where information is already publicly available, please provide links to the relevant contract award notice, procurement record or contract register entry. Electronic response by email would be appreciated.

    Published: 28 September 2026