Children’s Social Care Case Management System
Case reference FOI2026/00871
Received 3 April 2026
Published 17 April 2026
Request
I am writing to make a request under the Freedom of Information Act 2000 for the following information relating to your children's social care case management system:
1. The name and supplier of the case management system currently used by your children's social care service (e.g. Liquidlogic, Mosaic, Eclipse, or other).
2. The start date of the current contract for this system.
3. The end date of the current contract, including any extension options (e.g. 5+2 years) and whether extensions have been exercised.
4. The total annual cost of the contract (licence fees, hosting, and support), or if this is commercially sensitive, the approximate annual cost band (e.g. under 100k, 100-200k, 200-300k, 300-500k, over 500k).
5. Whether the council is currently in procurement, planning procurement, or considering a change of case management system for children's social care within the next 24 months.
6. The name and contact details of the senior officer responsible for IT/digital services procurement within children's services (e.g. Head of Digital, Head of IT, or equivalent).
Response
I am writing to make a request under the Freedom of Information Act 2000 for the following information relating to your children's social care case management system:
1. The name and supplier of the case management system currently used by your children's social care service (e.g. Liquidlogic, Mosaic, Eclipse, or other).
2. The start date of the current contract for this system.
3. The end date of the current contract, including any extension options (e.g. 5+2 years) and whether extensions have been exercised.
4. The total annual cost of the contract (licence fees, hosting, and support), or if this is commercially sensitive, the approximate annual cost band (e.g. under 100k, 100-200k, 200-300k, 300-500k, over 500k).
Answer: The information for Q1-Q4 is publically available on our council website and can be viewed via the following link:
Please see Contract ID 537.
As such we consider this information to be exempt under Section 21 of the Freedom of Information Act 2000 because it is reasonably accessible to you via other means. Please take this letter as a refusal notice under S17 of the Act.
5. Whether the council is currently in procurement, planning procurement, or considering a change of case management system for children's social care within the next 24 months.
Answer: Herefordshire Council are undertaking a strategic review of future system needs for Children's and Adults Social Care.
6. The name and contact details of the senior officer responsible for IT/digital services procurement within children's services (e.g. Head of Digital, Head of IT, or equivalent).
Answer: There is no officer responsible for IT/digital services procurement within Children’s Services, however the Council has a Chief Digital Information Officer:
Name: Ed Garcez
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
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