Core Back-Office Software and ERP Systems
Case reference FOI2026/01457
Received 23 June 2026
Published 1 July 2026
Request
I am writing to you under the Freedom of Information Act 2000 (and the Freedom of Information (Scotland) Act 2002, where applicable) to request information regarding the software systems the council currently uses to manage its core back-office business functions.
For each of the following six business areas, please provide the details requested below:
1. Finance and Accounting (e.g., General Ledger, Budgeting, Treasury)
2. Human Resources (HR) and Payroll (e.g., Core HR, Time & Attendance, Payroll processing)
3. Procurement and Sourcing (e.g., E-Procurement, Contract Management)
4. Asset and Facilities Management (e.g., Enterprise Asset Management, Fleet tracking)
5. Project and Portfolio Management (e.g., Capital project tracking, Resource allocation)
6. Citizen and Frontline Integrations (e.g., core CRM or Billing systems that integrate with the back office)
For EACH of the six business areas listed above, please provide the following:
a) System Name: (The name of the software)
b) Supplier/Vendor Name: (If the system was developed in-house, please simply state "In-house")
c) System Architecture: Please specify which of the following best describes the setup:
d) Part of a full, integrated Enterprise Resource Planning (ERP) system.
e) A standalone Commercial Off-The-Shelf (COTS) application.
f) A bespoke, in-house developed solution.
g) Hosting: Is the system hosted on-premise, managed off-premise by the supplier, or delivered via a Cloud/SaaS model?
h) Contract Expiry Date: When does the current contract for this system expire (please include any viable extension periods)?
i) Whether the council plans to change the system in the future
Response
I am writing to you under the Freedom of Information Act 2000 (and the Freedom of Information (Scotland) Act 2002, where applicable) to request information regarding the software systems the council currently uses to manage its core back-office business functions.
For each of the following six business areas, please provide the details requested below:
1. Finance and Accounting (e.g., General Ledger, Budgeting, Treasury)
2. Human Resources (HR) and Payroll (e.g., Core HR, Time & Attendance, Payroll processing)
3. Procurement and Sourcing (e.g., E-Procurement, Contract Management)
4. Asset and Facilities Management (e.g., Enterprise Asset Management, Fleet tracking)
5. Project and Portfolio Management (e.g., Capital project tracking, Resource allocation)
6. Citizen and Frontline Integrations (e.g., core CRM or Billing systems that integrate with the back office)
Answer: This information is publically available on our council website and can be viewed via the following link:
For 1, 2, 3 and 4 = Please see Contract ID 533
For 5 = Please see Contract ID 103341
For 6 = Please see Contract IDs 37 and 106967
As such we consider this information to be exempt under Section 21 of the Freedom of Information Act 2000 because it is reasonably accessible to you via other means. Please take this letter as a refusal notice under S17 of the Act.
For EACH of the six business areas listed above, please provide the following:
a) System Name: (The name of the software)
Answer: Please see the listed Contract IDs via the above link for this information.
b) Supplier/Vendor Name: (If the system was developed in-house, please simply state "In-house")
Answer: Please see the listed Contract IDs via the above link for this information.
c) System Architecture: Please specify which of the following best describes the setup:
d) Part of a full, integrated Enterprise Resource Planning (ERP) system.
Answer: Yes, for all Contract IDs.
e) A standalone Commercial Off-The-Shelf (COTS) application.
Answer: N/A
f) A bespoke, in-house developed solution.
Answer: N/A
g) Hosting: Is the system hosted on-premise, managed off-premise by the supplier, or delivered via a Cloud/SaaS model?
Answer: All systems are SaaS (Software as a Service)
h) Contract Expiry Date: When does the current contract for this system expire (please include any viable extension periods)?
Answer: Please see the listed Contract IDs via the above link for this information.
i) Whether the council plans to change the system in the future
Answer: All future plans to change the system/s will be publicly available on the Future Opportunities webpage on our council website as and when they’re up for tender:
As such we consider this information to be exempt under Section 21 of the Freedom of Information Act 2000 because it is reasonably accessible to you via other means. Please take this letter as a refusal notice under S17 of the Act.
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.