Number of complaints made by PRS (private rental sector) tenants from the beginning of 2010 - 2025
Case reference FOI2025/00715
Received 8 April 2025
Published 7 May 2025
Request
I would like to request the number of complaints made by PRS (private rental sector) tenants regarding estate agencies, PRS landlords or property managers to this local authority from the beginning of 2010 to the present day, or as recent as the data goes.
The data should be provided in a yearly format. I don't mind if the data is broken down by financial year. I would also like a breakdown of how many of these complaints related to discrimination per year. If this is not possible, it is fine to stick with the main request.
Response
I would like to request the number of complaints made by PRS (private rental sector) tenants regarding estate agencies, PRS landlords or property managers to this local authority from the beginning of 2010 to the present day, or as recent as the data goes. The data should be provided in a yearly format. I don't mind if the data is broken down by financial year. I would also like a breakdown of how many of these complaints related to discrimination per year. If this is not possible, it is fine to stick with the main request.
Answer: Please see the tables below.
|
Year |
No. PRS tenant complaints |
|
2018 |
127 |
|
2019 |
115 |
|
2020 |
73 |
|
2021 |
86 |
|
2022 |
91 |
|
2023 |
86 |
|
2024 |
122 |
|
2025 (up to 1/5/2025) |
27 |
The number of PRS tenant complaints received by Environmental Health from 01/01/2018 regarding harassment or illegal eviction (H/IE) are given in the following table:
|
Year |
No. H/IE complaints |
|
2018 |
18 |
|
2019 |
24 |
|
2020 |
18 |
|
2021 |
8 |
|
2022 |
7 |
|
2023 |
10 |
|
2024 |
10 |
|
2025 (up to 1/5/2025) |
1 |
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
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