Microsoft Support
Case reference FOI2022/00216
Published 22 March 2022
Request
I would like to request the following information relating to the council's spend/usage on Microsoft Support.
The support part of the contract is usually wrapped into the enterprise agreement, but can be separated. Please can you provide the details on any/all Premier/Unified support agreements that you purchase under the enterprise agreement?
Q1. What date is your Microsoft support renewal?
Q2. What Microsoft support do you currently have in place - Microsoft Premier, Microsoft Unified Support, something else (please specify), nothing?
Q3. On average how many support requests do you raise per year?
Q4. What are you currently paying per year?
Q5. Who is your Head of Procurement? name, email
Q6. Who is your Head of Operations? name, email
Response
Q1. The support will lapse on the MSEA on 31 May 2022.
Q2. There are a number of different agreements in place with various end dates. The Service Area have responded with reference to the Council's main Enterprise Agreement (otherwise known as MSEA). All enterprise agreements include Microsoft support.
Q3. An average of 9 per year.
Q4. The support element is incorporated into the main agreement and is not split out as a separate cost. The cost of the Councils Enterprise Agreement is circa £130,000 per annum. Please note this figure will fluctuate based on business needs throughout the term of the agreement.
Q5. There is no Head of Procurement, however the most senior Procurement Officer is Mark Cage.
Email: Mark.Cage2@herefordshire.gov.uk
Q6. There is no Head of Operations, however, Head of Corporate Services is Rosalie Schultz
Email: rosalie.schultz@herefordshire.gov.uk
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Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
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