ITSM Platform - Services information
Case reference FOI2023/00882
Published 8 June 2023
Request
1. What IT Service management (ITSM) platform are you currently using? (e.g. ServiceNow, BMC, Freshworks, 4ME, Hornbill, ManageEngine, etc) Please provide the platform name.
2. When is your current ITSM platform contract due for renewal? Please provide month/year.
3. Who (if there is one) is your current supplier of professional and managed services for your ITSM platform?
4. How many user licences do you have for your ITSM platform?
5. Who is the principal contact for IT Services within your organisation? i.e. Director of IT or Head of Service Delivery. Please provide Linkedin or available contact details (where appropriate).
Response
1. What IT Service management (ITSM) platform are you currently using? (e.g. ServiceNow, BMC, Freshworks, 4ME, Hornbill, ManageEngine, etc.) Please provide the platform name.
Sostenuto (Sunrise) via Hoople Ltd
2. When is your current ITSM platform contract due for renewal? Please provide month/year.
December 2023 or December 2025 if +1 +1 year options are taken.
3. Who (if there is one) is your current supplier of professional and managed services for your ITSM platform?
N / A
4. How many user licences do you have for your ITSM platform?
64
5. Who is the principal contact for IT Services within your organisation? i.e. Director of IT or Head of Service Delivery. Please provide Linkedin or available contact details (where appropriate).
The council's ICT is outsourced and managed by Hoople Ltd on the council's behalf. The main contact is Mark Pearson (Head of Service Delivery)
Email: mark.pearson@hoopleltd.co.uk
If you are a company intending to use the names and contact details of officers provided in this response for direct marketing, you must be registered with the Information Commissioner to process personal data for this purpose. You must also check that the individual (whom you wish to contact for direct marketing purposes) is not registered with one of the preference services to prevent direct marketing. If they are you must adhere to this preference. You must also ensure you comply with the Privacy Electronic Communications Regulations (PECR). For more information see www.ico.org.uk
For the avoidance of doubt, the provision of individual names and contact details under the Freedom of Information Act 2000 does not give consent to receive direct marketing via any media and expressly does not constitute a 'soft opt-in' under PECR.
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.