Repairs carried out and compliance information within your corporate buildings for 2024
Case reference FOI2025/00371
Received 21 February 2025
Published 24 March 2025
Request
I am writing to request some information regarding the repairs carried out in your buildings and information on compliance within your corporate buildings. As part of our ongoing efforts to benchmark and improve our processes, we are keen to understand the scale and management structure of your compliance / repair operations.
1. Number of maintenance office staff involved in the day to day running of the maintenance team.
2. Number of trade operatives and designations who carry out the works.
3. Number of day-to-day repairs completed in 2024 by internal operatives.
4. Number of day-to-day repairs completed in 2024 by external contractors.
5. Number of office staff within the Compliance team.
6. Number of trade operatives and designations within the Compliance team.
7. Number of inspections completed in 2024 by internal operatives.
8. Number of inspections completed in 2024 by external contractors.
9. A list of any maintenance KPIs / the measures and the AVG monthly outcome for 2024.
10. A list of any compliance KPIs / the measures and the AVG monthly outcome for 2024.
11. Number of compliance remedials raised following inspections in 2024.
12. If available a KPI on remedials raised to completed in time during 2024.
13. Number of buildings in the reactive maintenance portfolio.
14. Number of buildings you carry out compliance inspections.
Response
I am writing to request some information regarding the repairs carried out in your buildings and information on compliance within your corporate buildings. As part of our ongoing efforts to benchmark and improve our processes, we are keen to understand the scale and management structure of your compliance / repair operations.
1. Number of maintenance office staff involved in the day to day running of the maintenance team.
Answer: 5
2. Number of trade operatives and designations who carry out the works.
Answer: 1 – Hoople Ltd.
3. Number of day-to-day repairs completed in 2024 by internal operatives.
Answer: 0
4. Number of day-to-day repairs completed in 2024 by external contractors.
Answer: 3,298.
5. Number of office staff within the Compliance team.
Answer: 0
6. Number of trade operatives and designations within the Compliance team.
Answer: 0
7. Number of inspections completed in 2024 by internal operatives.
Answer: 0
8. Number of inspections completed in 2024 by external contractors.
Answer: 1,718.
9. A list of any maintenance KPIs / the measures and the AVG monthly outcome for 2024.
Answer: % of repairs completed (as defined in priorities) within required completion time for each priority.
Measure – 100%
Average Monthly outcome – 87%
10. A list of any compliance KPIs / the measures and the AVG monthly outcome for 2024.
Answer: % of statutory compliance checks carried out on time when measured against the agreed programme.
Target – 95-100%
Average monthly outcome – 99%
11. Number of compliance remedials raised following inspections in 2024.
Answer: 216.
12. If available a KPI on remedials raised to completed in time during 2024.
Answer: There is no KPI specifically for compliance remedials.
13. Number of buildings in the reactive maintenance portfolio.
Answer: 307
14. Number of buildings you carry out compliance inspections.
Answer: 303
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
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