Apps used
Case reference FOI2021/00099
Published 5 November 2021
Request
I am writing to request information under the Freedom of Information Act 2000. Please may you provide me with the following:
Do you have an app?
When was it launched?
How many people have downloaded the app since its launch?
How many reports have come through the app since its launch?
Do you have a Chatbot?
Is it internal for staff or external for customers?
Which supplier did you go with or was it built in-house?
When was it released to the public?
How many conversations have taken place since launch?
Response
Q1 Do you have an app?
We have a PWA web application for report it functionality.
https://www.herefordshire.gov.uk/reportingapp/
Q2 When was it launched?
September 2018
Q3 How many people have downloaded the app since its launch?
No download required for a PWA web application.
Q4 How many reports have come through the app since its launch?
2329.
Q5 Do you have a Chatbot?
Herefordshire Council's website currently has a NavBot which can be developed into a ChatBot but this is an ongoing development with the supplier to meet the needs of Herefordshire Council.
Q6 Is it internal for staff or external for customers?
Members of the public.
Q7 Which supplier did you go with or was it built in-house?
The supplier is We Build Bots.
Q8 When was it released to the public?
April 2020.
Q9 How many conversations have taken place since launch?
67505 requests received to date.
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.