Complaints received by Herefordshire Council regarding public toilets.
Case reference FOI2024/01680
Received 7 October 2024
Published 25 October 2024
Request
I am writing to request information under the Freedom of Information Act 2000. The purpose of this request is to gather data on complaints received by your council regarding public toilets.
Specifically, I am seeking information on the following:
-The total number of complaints received by the council about public toilets for each of the past five years (from 2020 to 2024).
-A breakdown of these complaints by category, indicating the nature of the complaint (e.g., cleanliness, maintenance issues, safety concerns, accessibility, etc.).
-Identification of the public toilet facilities (E.g. name and location) that have received the highest number of complaints within this period.
-Any actions or measures taken by the council in response to these complaints.
-How often each public toilet is cleaned.
Response
I am writing to request information under the Freedom of Information Act 2000. The purpose of this request is to gather data on complaints received by your council regarding public toilets.
Specifically, I am seeking information on the following:
-The total number of complaints received by the council about public toilets for each of the past five years (from 2020 to 2024).
Answer:
2020: 0
2021: 0
2022: 0
2023: 1
2024: 1
-A breakdown of these complaints by category, indicating the nature of the complaint (e.g., cleanliness, maintenance issues, safety concerns, accessibility, etc.).
Answer:
2020: N/A
2021:N/A
2022: N/A
2023: The complaint was in regard to the toilets opening hours.
2024: The complaint was in regard to the cleanliness of toilets.
-Identification of the public toilet facilities (E.g. name and location) that have received the highest number of complaints within this period.
Answer:
2020: N/A
2021: N/A
2022: N/A
2023: Castle Green Public Toilet in Hereford.
2024: Leominster Broad Street Toilets
-Any actions or measures taken by the council in response to these complaints.
Answer:
2020: N/A
2021: N/A
2022: N/A
2023: The issue was rectified by the member of the public being informed of the opening hours and processes.
2024: The issue of cleanliness was investigated, the member of the public was then responded to within 3 working days of the complaint.
-How often each public toilet is cleaned.
Answer: All the Council’s public toilets are cleaned daily.
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
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