Adult & Children Social Care Software
Case reference FOI2022/01162
Published 9 September 2022
Request
Please could you let me know, for each system used in the delivery of adult and children's social care:
1. Name of system and supplier (or if built in-house)
2. What you use the system for (case management, finances, direct payments, personal health budgets, financial assessments, document management etc)
3. How long you have been using the system for
4. When the current contract for the system expires
5. Whether the system is hosted by the council, by the supplier, by a third party or a hybrid of all these options
6. Where the team that supports and maintains the software operates: within the service area, within IT, outsourced, or a different model (please specify).
7. What the annual cost for support and maintenance is for the software
8. How many hours of training is provided per user, per year in using the software and whether this training is delivered in person, remotely or through e-learning.
Response
1. Name of system and supplier (or if built in-house)
Mosaic supplied by Access UK (formerly Servelec)
2. What you use the system for (case management, finances, direct payments, personal health budgets, financial assessments, document management etc)
Case management integrated with Abacus for finance and Wisdom electronic document and records management system (EDRMS) for document management.
3. How long you have been using the system for
10+ years (implemented as Frameworki)
4. When the current contract for the system expires
September 2024
5. Whether the system is hosted by the council, by the supplier, by a third party or a hybrid of all these options
Hosted by Hoople Ltd
6. Where the team that supports and maintains the software operates: within the service area, within IT, outsourced, or a different model (please specify).
Data quality, information and performance teams within Herefordshire Council. Technical support within Hoople ICT and Access UK.
7. What the annual cost for support and maintenance is for the software
Approximately £160,000 per year including licenses from Access for Mosaic and associated integrations/software.
8. How many hours of training is provided per user, per year in using the software and whether this training is delivered in person, remotely or through e-learning.
Training is delivered via Me Learning software. Number of hours delivered varies by Herefordshire directorate and team.
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.