Complaints about private landlords
Case reference FOI2025/01155
Received 17 June 2025
Published 24 June 2025
Request
This FOI is for the attention of the council officers who oversee the private rented sector and deal with trading standards matters.
1) The total number of complaints received by the council’s trading standards department concerning private landlords that relate to the Tenant Fees Act 2019 for the following years:
2020/2021
2021/2022
2022/2023
2023/2024
2024/2025
2) The total number of civil penalties issued to private landlords regarding breaches under the Tenant Fees Act 2019 for the following years:
2020/2021
2021/2022
2022/2023
2023/2024
2024/2025
Other CPN information:
3) The total number of Civil Penalties issued to private landlords for breaches in Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 for the following years:
2023/2024
2024/2025
4) Optional open box question to council officers:
As part of the NRLA campaign work on local government, we want to explore what local authorities would like to be included as mandatory requirements of data (such as gas safety certificate, previous enforcement notices against the property for example) in the PRS database proposed under the Renters Rights Bill.
Therefore, we want to hear from council officers directly on what they want to see as mandatory data to be captured as part of a future PRS database.
Response
This FOI is for the attention of the council officers who oversee the private rented sector and deal with trading standards matters.
1) The total number of complaints received by the council’s trading standards department concerning private landlords that relate to the Tenant Fees Act 2019 for the following years:
2020/2021
2021/2022
2022/2023
2023/2024
2024/2025
Answer: 2020/2021 = Zero
2021/2022 = One
2022/2023 = Zero
2023/2024 = One
2024/2025 = One
2) The total number of civil penalties issued to private landlords regarding breaches under the Tenant Fees Act 2019 for the following years:
2020/2021
2021/2022
2022/2023
2023/2024
2024/2025
Answer: 2020/2021 = Zero
2021/2022 = Zero
2022/2023 = Zero
2023/2024 = Zero
2024/2025 = Zero
Other CPN information:
3) The total number of Civil Penalties issued to private landlords for breaches in Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 for the following years:
2023/2024
2024/2025
Answer: 2023/2024 = Zero
2024/2025 = Zero
4) Optional open box question to council officers:
As part of the NRLA campaign work on local government, we want to explore what local authorities would like to be included as mandatory requirements of data (such as gas safety certificate, previous enforcement notices against the property for example) in the PRS database proposed under the Renters Rights Bill.
Therefore, we want to hear from council officers directly on what they want to see as mandatory data to be captured as part of a future PRS database.
Answer: The Service Area have advised they currently have no comments.
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.