Private Rented Sector Complaints and Service Requests
Case reference FOI2026/02292
Received 23 September 2026
Published 12 October 2026
Request
I am writing to request information relating to complaints and service requests concerning privately rented residential properties. Please could you provide the following information for each calendar year from 2021 to 2025 inclusive:
1) The total number of complaints or service requests received by the council relating to privately rented residential properties.
2) A breakdown of these complaints or service requests by the council's existing recorded category or issue type, for example, where applicable,
anti-social behaviour,
noise nuisance,
waste/rubbish,
animal-related nuisance,
property damage or
other environmental/neighbourhood issues.
If the council does not routinely identify whether a property is privately rented within its general complaints system, please provide the requested information where it is held within a relevant private-sector housing, environmental health, housing standards or housing enforcement dataset.
If the council does not categorise complaints or service requests using the examples above, please provide the existing categories used by the council rather than creating a new categorisation specifically for this request.
If the requested information is not held in exactly the format described, please provide the closest equivalent information already held by the council, where this can be provided without undertaking new analysis or creating a new dataset.
Response
I am writing to request information relating to complaints and service requests concerning privately rented residential properties.
Please could you provide the following information for each calendar year from 2021 to 2025 inclusive:
1) The total number of complaints or service requests received by the council relating to privately rented residential properties.
Answer: The service area has advised the council does not routinely identify whether a property is privately rented within its general nuisance complaints system.
Therefore, this information is not held.
2) A breakdown of these complaints or service requests by the council's existing recorded category or issue type, for example, where applicable, anti-social behaviour, noise nuisance, waste/rubbish, animal-related nuisance, property damage or other environmental/neighbourhood issues.
If the council does not routinely identify whether a property is privately rented within its general complaints system, please provide the requested information where it is held within a relevant private-sector housing, environmental health, housing standards or housing enforcement dataset.
If the council does not categorise complaints or service requests using the examples above, please provide the existing categories used by the council rather than creating a new categorisation specifically for this request.
If the requested information is not held in exactly the format described, please provide the closest equivalent information already held by the council, where this can be provided without undertaking new analysis or creating a new dataset.
Answer:
|
Category |
2021 |
2022 |
2023 |
2024 |
2025 |
|
Anti Social Behaviour |
41 |
39 |
60 |
42 |
41 |
|
Noise – Barking Dog |
183 |
175 |
172 |
132 |
126 |
|
Noise – Music |
203 |
214 |
222 |
160 |
131 |
|
Noise – People |
112 |
69 |
79 |
54 |
76 |
|
Noise – Party |
19 |
15 |
10 |
11 |
6 |
|
Noise – Vehicles |
43 |
31 |
25 |
24 |
17 |
|
Noise – DIY |
15 |
7 |
8 |
8 |
8 |
|
Noise – Machinery (Fixed) |
38 |
44 |
19 |
26 |
21 |
|
Accumulation – Domestic |
17 |
12 |
12 |
6 |
5 |
|
Accumulation – Commercial |
1 |
2 |
1 |
2 |
1 |
|
Bonfire – Domestic |
67 |
62 |
53 |
40 |
41 |
|
Odour – Domestic |
19 |
13 |
17 |
14 |
9 |
|
Pests – Pigeons/Other Birds |
8 |
11 |
5 |
1 |
4 |
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
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