Transport planning systems and spend
Case reference FOI2026/00743
Received 20 March 2026
Published 1 May 2026
Request
Please provide the following information:
1. Transport planning system
- What system(s) you currently use to support transport planning and scheduling.
- The supplier(s) of the system(s).
2. Cost and contract details
- The current annual cost of each system.
- The contract start date and end date.
- Any options for extension or renewal within the contract.
- The date on which the current contract is due for renewal or re-procurement.
3. Contacts
- The job title and suitable contact details of the main person or team responsible for discussing transport solutions within your organisation.
4. Annual transport spend: Please provide your most recent full financial year’s spend on transport services, broken down as follows:
- Mainstream school transport
- Special Educational Needs and Disabilities (SEND/SEN) transport
- Adult social care transport
5. Demand responsive and community transport
- Do you currently work with any demand responsive transport (DRT) and/or community transport providers?
If yes, please provide:
- The name of each provider
- The type of service(s) provided (e.g. home‑to‑school, SEND, adult social care, dial‑a‑ride, community bus, demand responsive transport)
- The client group(s) served
- Whether the services are provided under contract, grant funding, framework agreement, or ad‑hoc arrangements
6. Additional digital tools
- Whether you use any other digital tools or platforms to manage transport contracts, fleet management, route optimisation, or performance monitoring, and if so, the name of those tools.
7. Future improvements
- Whether your organisation is open to discussions regarding alternative transport solutions or pilot projects aimed at improving service delivery and/or cost efficiency.
Response
Please provide the following information:
Answer: The below information is based on financial year 2025/26
1. Transport planning system
- What system(s) you currently use to support transport planning and scheduling.
- The supplier(s) of the system(s).
A: PAX Systems
2. Cost and contract details
- The current annual cost of each system.
A: Total cost including optional year and onboarding set up costs - £406,500.00
- The contract start date and end date.
A: 18th September 2025 to 17th September 2028
- Any options for extension or renewal within the contract.
A: Optional 12-month extension
- The date on which the current contract is due for renewal or re-procurement.
A: As above
3. Contacts
- The job title and suitable contact details of the main person or team responsible for discussing transport solutions within your organisation.
A: Craig.lewis@herefordshire.gov.uk – Transport Services Manager
If you are a company intending to use the names and contact details of council officers provided in this response for direct marketing, you must be registered with the Information Commissioner to process personal data for this purpose. You must also check that the individual (whom you wish to contact for direct marketing purposes) is not registered with one of the preference services to prevent direct marketing. If they are you must adhere to this preference. You must also ensure you comply with the Privacy Electronic Communications Regulations (PECR). For more information see www.ico.org.uk. For the avoidance of doubt, the provision of individual names and contact details under the Freedom of Information Act 2000 does not give consent to receive direct marketing via any media and expressly does not constitute a ‘soft opt-in’ under PECR.
4. Annual transport spend: Please provide your most recent full financial year’s spend on transport services, broken down as follows:
- Mainstream school transport
A: £4.84m
- Special Educational Needs and Disabilities (SEND/SEN) transport
A: £8.54m
- Adult social care transport
A: Spend for ASC transport indicative is £240,939, therefore £0.2m in millions. This is not yet finalized.
5. Demand responsive and community transport
- Do you currently work with any demand responsive transport (DRT) and/or community transport providers?
A: Yes
If yes, please provide:
- The name of each provider
A:
|
Bromyard CT |
|
Community Wheels & Lifeline |
|
Dore CT |
|
Hay & District D-A-R |
|
Hereford D-A-R |
|
Ledbury Ring & Ride |
|
Ross Country Cars |
- The type of service(s) provided (e.g. home‑to‑school, SEND, adult social care, dial‑a‑ride, community bus, demand responsive transport)
A: Community transport, Home-to-School (HTST) and SEN transport
- The client group(s) served
A: The community as a whole and students
- Whether the services are provided under contract, grant funding, framework agreement, or ad‑hoc arrangements
A: HTST and SEN under contract. Service Level Agreement in place to fund operators based on passenger numbers.
6. Additional digital tools
- Whether you use any other digital tools or platforms to manage transport contracts, fleet management, route optimisation, or performance monitoring, and if so, the name of those tools.
A: No
7. Future improvements
- Whether your organisation is open to discussions regarding alternative transport solutions or pilot projects aimed at improving service delivery and/or cost efficiency.
A: No, not in the short term.
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.