Garden waste service
Case reference FOI2021/00072
Published 4 November 2021
Request
Please can you provide me with the following information with regards to Garden Waste Collection:-
1. The Head/Manager of Garden Waste Collection, their contact details including their job title, email address and telephone number.
2. How many subscriptions the council currently has on their system?
3. How much do you charge for this service?
4. The duration of the service, i.e. weekly, fortnightly, how weeks/ months of the year do you operate?
5. How does the council receive Garden Waste applications? Online or paper format?
6. What software platform do you use to manage your customers applications, i.e. .GOV.UK, Idox, Civica?
7. If you use a software platform, how long is the contract for and what is the value of the contract?
8. Who is your payment platform provider? i.e Worldpay.
9. Does your current system allow automated payments?
10. Is your payment platform integrated with your Garden Waste system to allow automated payments?
11. Are you planning to increase/ expand the current Garden Waste service?
12. How many members of staff do you have managing Garden Waste applications?
Response
1. The Head/Manager of Garden Waste Collection, their contact details including their job title, email address and telephone number.
Herefordshire Council does not have a specific manager for garden waste. However, the Waste Services Manager is Nicola Percival - Nicola.percival@herefordshire.gov.uk Telephone - 01432 260991
If you are a company intending to use the names and contact details of the council officer provided in this response for direct marketing, you must be registered with the Information Commissioner to process personal data for this purpose. You must also check that the individual (whom you wish to contact for direct marketing purposes) is not registered with one of the preference services to prevent direct marketing. If they are you must adhere to this preference. You must also ensure you comply with the Privacy Electronic Communications Regulations (PECR). For more information see www.ico.org.uk
For the avoidance of doubt, the provision of individual names and contact details under the Freedom of Information Act 2000 does not give consent to receive direct marketing via any media and expressly does not constitute a 'soft opt-in' under PECR.
2. How many subscriptions the council currently has on their system?
Herefordshire Council does not have a subscription service for garden waste. Pre-paid garden waste sacks can be purchased by householders from various outlets.
3. How much do you charge for this service?
The current price for a roll of five garden waste sacks is £4.50.
4. The duration of the service, i.e. weekly, fortnightly, how weeks/ months of the year do you operate?
Residents place their garden waste sacks out with their black bins / sacks on rubbish collection week, as and when required - so it is effectively available on a fortnightly basis. The service is available all year.
5. How does the council receive Garden Waste applications? Online or paper format?
Rolls of sacks are available on a click and collect basis for collection from Hereford, Belmont, Colwall, Kington, Ledbury, Leintwardine, Leominster and Ross-on-Wye libraries, are ordered online through the council's website, or over the phone to our customer services team. Alternatively sacks can be purchased over the counter at a number of agreed non-council outlets across the county.
6. What software platform do you use to manage your customers applications, i.e. .GOV.UK, Idox, Civica?
We do not receive applications for this service.
7. If you use a software platform, how long is the contract for and what is the value of the contract?
N / A
8. Who is your payment platform provider? i.e Worldpay.
Paye.net
9. Does your current system allow automated payments?
Yes
10. Is your payment platform integrated with your Garden Waste system to allow automated payments?
No, we do not have a standalone garden waste system.
11. Are you planning to increase/ expand the current Garden Waste service?
All of Herefordshire Council's waste collection services, including garden waste collections, are currently being reviewed in line with the new national resources and waste strategy as the council's current rubbish and recycling contract is due to end in November 2023.
12. How many members of staff do you have managing Garden Waste applications?
As we do not receive garden waste applications there are no staff specifically assigned to this task.
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.