FOI release

Taxi driver complaints for the last five years

Some or all of the information requested was not provided because we determined that the cost to do so would exceed the appropriate limit.

Case reference FOI2024/00027

Published 31 January 2024

Request

I wish to know the number and type of complaints made to the council against taxi drivers for the last five full years that data is held;

And the number and type of actions taken;

Including the number of referrals to other authorities, such as the police.

Please provide this information for the last five years, as well as for 2023 only.

Response

I wish to know the number and type of complaints made to the council against taxi drivers for the last five full years that data is held;

And the number and type of actions taken;

Including the number of referrals to other authorities, such as the police.

Please provide this information for the last five years, as well as for 2023 only.

A) This information is not held in a form that would enable it to be located, retrieved and extracted within the Appropriate Time Limit which equates to 18 hours as defined by the Freedom of Information and Data Protection (Appropriate Limits and Fees) Regulations 2004.

Our electronic reporting systems are unable to run a report for this information. To ascertain the data requested, officers would need to manually check individual files for this information. An initial search has shown that 3,212 files and 23,273 emails would need to be checked for this information, and it is estimated that it would take approximately 5 minutes to check each file and 2 minutes to check each email. Once the details had been identified this would need to be noted and once all files had been checked in this way, the total figures and details requested could be calculated.

This would at a conservative estimate take at least 1,043 hours to complete. Where the Limit is exceeded Public Authorities are not obliged to supply the information requested by virtue of S12 of the Act. Please take this letter as a refusal notice under S17 of the Act.

If you wish to discuss ways in which your request could be narrowed down in scope to take it under the Appropriate Time Limit, please let us know.

Documents

There are no documents for this release.

This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.

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