Software Applications Used by Council Departments
Case reference FOI2025/02336
Received 26 November 2025
Published 17 December 2025
Request
I am writing to request information under the Freedom of Information Act regarding the software applications used across departments at your authority.
Please provide the following details for each department:
1. Name of each software application currently in use
2. Whether the application is installed locally on devices, hosted on a Virtual Desktop, or virtual app basis (Citrix or Azure VDI, or similar) or hosted by the developer (cloud-based/SaaS)
3. Current version number of each application
4. Number of licences held for each application
5. Contract type – whether the contract is rolling or fixed-term
6. Annual cost of each application
The departments I am referring to include (but are not limited to):
o Planning and Building Control
o Council Tax
o Bins, Rubbish and Recycling
o Housing
o Parking, Streets and Transport
o Benefits and Grants
o Business Support
o Environmental Health
o Anti-social Behaviour and Crime
o Health, Sport and Fitness
o Elections and Councillors
o Climate Change Strategy
o Events and Community Engagement
o Job Vacancies and HR
o Apprenticeships and People Strategy
o Finance and Audit
o Assets and Business Development
o Transformation and Communities
o Culture, Health, Town Centre and Rural Services
o Streetscene Services
o ICT Shared Services
o Revenues and Benefits Partnership
If any of this information is already publicly available, I would appreciate it if you could direct me to the relevant resources.
Response
I am writing to request information under the Freedom of Information Act regarding the software applications used across departments at your authority.
Please provide the following details for each department:
1. Name of each software application currently in use
2. Whether the application is installed locally on devices, hosted on a Virtual Desktop, or virtual app basis (Citrix or Azure VDI, or similar) or hosted by the developer (cloud-based/SaaS)
3. Current version number of each application
4. Number of licences held for each application
5. Contract type – whether the contract is rolling or fixed-term
6. Annual cost of each application
The departments I am referring to include (but are not limited to):
o Planning and Building Control
o Council Tax
o Bins, Rubbish and Recycling
o Housing
o Parking, Streets and Transport
o Benefits and Grants
o Business Support
o Environmental Health
o Anti-social Behaviour and Crime
o Health, Sport and Fitness
o Elections and Councillors
o Climate Change Strategy
o Events and Community Engagement
o Job Vacancies and HR
o Apprenticeships and People Strategy
o Finance and Audit
o Assets and Business Development
o Transformation and Communities
o Culture, Health, Town Centre and Rural Services
o Streetscene Services
o ICT Shared Services
o Revenues and Benefits Partnership
If any of this information is already publicly available, I would appreciate it if you could direct me to the relevant resources.
Answer: Much of this information is publically available on our council website and can be viewed via the following link:
o Planning and Building Control – Civica Flare on prem, desktop client, see line 820.
o Bins, Rubbish and Recycling – Civica Flare on prem, desktop client, see line 820.
o Housing – Homepoint, SaaS, see line 544.
o Parking, Streets and Transport – Civica Flare on prem, desktop client, see line 820.
o Environmental Health – Civica Flare on prem, desktop client, see line 820.
o Anti-social Behaviour and Crime – Civica Flare on prem, desktop client, see line 820. Also, MOSAIC on prem, web-based interface, see lines 28 and 60.
o Elections and Councillors – EROS (software) on prem, see line 407.
o Job Vacancies and HR – Business World, Saas, see line 27.
o Apprenticeships and People Strategy – Business World, Saas, see line 27.
o Finance and Audit – Business World, Saas, see line 27.
o Assets and Business Development – Business World, Saas, see line 27.
o Culture, Health, Town Centre and Rural Services – CONFIRM, SaaS, see line 778.
o Streetscene Services – CONFIRM, SaaS, see line 778.
o ICT Shared Services – please see the following contract IDs:
• 000017
• 000032
• 000036
• 000037
• 000050
• 000057
• 000112
• 000233
• 000511
• 000522
• 000533
• 000537
• 000584
• 000884
• 000956
• 001008
• 001029
• 100753
• 100821
• 101190
• 101904
• 102167
• 102206
• 102467
• 102546
• 102632
• 102656
• 102660
• 102771
• 102906
• 102913
• 103083
• 103096
• 103215
• 103275
• 103341
• 103848
• 104016
• 104082
• 104121
• 104427
• 104432
• 104606
• 104609
• 104613
• 104765
• 104810
• 104931
• 104957
• 104964
• 105036
• 105113
• 105199
• 105370
• 105371
• 105379
• 105422
• 105457
• 105504
• 105606
• 105627
• 105630
• 105631
• 105639
• 105646
• 105790
• 106090
• 106092
• 106109
• 106138
• 106166
• 106167
• 106193
• 106194
• 106205
• 106245
• 106290
• 106306
• 106307
• 106392
• 106576
As such we consider this information to be exempt under Section 21 of the Freedom of Information Act 2000 because it is reasonably accessible to you via other means. Please take this letter as a refusal notice under S17 of the Act.
For the remaining departments, please see the following information held:
o Council Tax – Capita MRI Software on prem – desktop client, annual rolling contract, annual cost £131,000.
o Parking, Streets and Transport – Capita MRI Software on prem – desktop client, annual rolling contract, annual cost £131,000.
o School Transport – Flexiroute (transport planning and administration), cloud based, 15 licenses, rolling contract due to tend February 2026, annual cost £15,000 pa.
o Benefits and Grants – Capita MRI Software on prem – desktop client, annual rolling contract, annual cost £131,000.
o Revenues and Benefits Partnership – Capita MRI Software on prem – desktop client, annual rolling contract, annual cost £131,000.
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.