Digital Platforms (Content, Case and Customer Relationship Management Systems)
Case reference FOI2025/00706
Received 7 April 2025
Published 30 April 2025
Request
I would be grateful if you could provide the following information:
Content Management Systems:
- The name and version of your current primary Content Management System(s)
- The annual cost of licensing, maintenance, and support for each CMS
- The contract start and end dates for your CMS platform(s)
- The name of the supplier/vendor for each CMS
- The procurement framework used to purchase the CMS (if applicable)
- The total implementation cost of your current CMS solution
- Any planned procurement activities relating to CMS platforms in the next 24 months
Case Management Systems / Customer Relationship Management Systems:
- The name and version of your current Case Management System(s) or Customer Relationship Management System(s)
- The annual cost of licensing, maintenance, and support for each Case Management System or Customer Relationship Management System(s)
- The contract start and end dates for your Case Management System(s) or Customer Relationship Management System(s)
- The name of the supplier/vendor for each Case Management System or Customer Relationship Management System(s)
- The procurement framework used to purchase the Case Management System(s) or Customer Relationship Management System(s) (if applicable)
- The total implementation cost of your current Case Management System solution(s) or Customer Relationship Management System(s)
- Any planned procurement activities relating to Case Management Systems or Customer Relationship Management System(s) in the next 24 months
Response
I would be grateful if you could provide the following information:
Content Management Systems:
- The name and version of your current primary Content Management System(s)
Answer: JADU 21.3.3.
- The annual cost of licensing, maintenance, and support for each CMS
Answer: Annual cost £28663.50.
- The contract start and end dates for your CMS platform(s)
Answer: Start Date 23rd Aug 2017.
End Date 22nd Aug 2025.
- The name of the supplier/vendor for each CMS
Answer: JADU / Spacecraft.
- The procurement framework used to purchase the CMS (if applicable)
Answer: Crown Commercial Services.
- The total implementation cost of your current CMS solution
Answer: Circa £57,000.
- Any planned procurement activities relating to CMS platforms in the next 24 months
Answer: The Service Area have advised a procurement exercise will take place as the final contract extension has been reached.
Case Management Systems / Customer Relationship Management Systems:
- The name and version of your current Case Management System(s) or Customer Relationship Management System(s)
Answer: Granicus – GovService.
- The annual cost of licensing, maintenance, and support for each Case Management System or Customer Relationship Management System(s)
Answer: £111,453.75.
- The contract start and end dates for your Case Management System(s) or Customer Relationship Management System(s)
Answer: Start Date 31/03/2022.
End Date (including extension) 30/03/2026.
- The name of the supplier/vendor for each Case Management System or Customer Relationship Management System(s)
Answer: Granicus.
- The procurement framework used to purchase the Case Management System(s) or Customer Relationship Management System(s) (if applicable)
Answer: Crown Commercial Services G-Cloud 12 framework.
- The total implementation cost of your current Case Management System solution(s) or Customer Relationship Management System(s)
Answer: Circa £75,000.
- Any planned procurement activities relating to Case Management Systems or Customer Relationship Management System(s) in the next 24 months
Answer: The Service Area have advised this contract will be reviewed, and if this service is still required, a procurement exercise will be undertaken before the contract expiry date.
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.