API Management Platform, Robotic Processing Automation & CRMs
Case reference FOI2023/00453
Published 16 March 2023
Request
1. Do you have an API management platform?
If so who is supplying it?
What is the annual cost?
When does the contract end?
What was the contract value?
Who is the supplier?
2. Do you have RPA (Robotic processing Automation)?
If so who is supplying it?
What is the annual cost?
When does the contract end?
What was the contract value?
Who is the supplier?
3. What is your CRM(s)?
4. Can we request the staff' names and direct contact details involved in each of the points stated above?
Response
1. Do you have an API management platform?
If so who is supplying it?
What is the annual cost?
When does the contract end?
What was the contract value?
Who is the supplier?
No
2. Do you have RPA (Robotic processing Automation)?
If so who is supplying it?
What is the annual cost?
When does the contract end?
What was the contract value?
Who is the supplier?
No
3. What is your CRM(s)?
Granicus is the supplier of GovService
4. Can we request the staff' names and direct contact details involved in each of the points stated above?
Kelly Watts
Kelly.Watts@herefordshire.gov.uk
If you are a company intending to use the names and contact details of council officers provided in this response for direct marketing, you must be registered with the Information Commissioner to process personal data for this purpose. You must also check that the individual (whom you wish to contact for direct marketing purposes) is not registered with one of the preference services to prevent direct marketing. If they are you must adhere to this preference. You must also ensure you comply with the Privacy Electronic Communications Regulations (PECR). For more information see www.ico.org.uk
For the avoidance of doubt, the provision of individual names and contact details under the Freedom of Information Act 2000 does not give consent to receive direct marketing via any media and expressly does not constitute a 'soft opt-in' under PECR.
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.