Cleaning and Facilities Management
Case reference FOI2026/01576
Received 8 July 2026
Published 15 July 2026
Request
I am writing to request information under the Freedom of Information Act 2000.
I would be grateful if you could provide the following information in relation to commercial cleaning and associated facilities services contracts currently held or recently awarded by your local authority.
1. Current Contracts
A list of all current contracts for cleaning services (including but not limited to general cleaning, specialist cleaning, window cleaning, washroom services, and janitorial supplies).
For each contract, please provide:
a) Supplier name
b) Contract start date
c) Contract end date (including extension options)
d) Total contract value (or annual value where total is unavailable)
e) Description/scope of services
f) Schools included within scope (in-house vs traded services)
g) Contract reference number (if applicable)
2. Framework Agreements
Details of any frameworks used to procure cleaning services, including:
a) Framework name and provider (e.g. CCS, ESPO, NHS SBS, etc.)
b) Lot number(s) utilised
c) Whether the contract was awarded via direct award or mini competition
3. Upcoming Opportunities
Details of any cleaning-related contracts due to expire within the next 24 months, including:
a) Current supplier
b) Expected re-tender date
c) Indicative contract value (if available)
4. Incumbent Performance / Structure (if held)
a) Contract management structure (e.g. in-house vs outsourced management)
b) Use of KPIs or performance frameworks
c) Any known plans to change delivery model (e.g. outsourcing, bundling with other FM services)
5. Spend Data
Annual spend on cleaning services for the last 3 financial years (if available)
6. Additional Relevant Information
a) Any strategies, policies, or initiatives relating to cleaning services, including:
i) Sustainability or environmental requirements
ii) Social value expectations
iii) Use of technology (e.g. sensors, CAFM systems)
Response
I am writing to request information under the Freedom of Information Act 2000.
I would be grateful if you could provide the following information in relation to commercial cleaning and associated facilities services contracts currently held or recently awarded by your local authority.
1. Current Contracts
A list of all current contracts for cleaning services (including but not limited to general cleaning, specialist cleaning, window cleaning, washroom services, and janitorial supplies).
Answer: The contract information is publicly available in our Contracts Register on our council website and can be viewed via the following link:
Please see Contract ID’s: 105502, 106254 and 106263.
As such we consider this information to be exempt under Section 21 of the Freedom of Information Act 2000 because it is reasonably accessible to you via other means. Please take this letter as a refusal notice under S17 of the Act.
Please note: The Service Area have also advised Hoople provides day-to-day cleaning, washroom supplies and general janitorial duties for Herefordshire Council under the Property Services Service Level Agreement (SLA). This is an internal service arrangement rather than a procured contract; questions about commercial cleaning contracts don’t apply to the SLA.
For each contract, please provide:
a) Supplier name
b) Contract start date
c) Contract end date (including extension options)
d) Total contract value (or annual value where total is unavailable)
e) Description/scope of services
f) Schools included within scope (in-house vs traded services)
g) Contract reference number (if applicable)
Answer for a)-e) and g): This information is publicly available on our Contracts Register. Please see the response provided for question 1 above.
Please note, the response for f) is: No, schools are not included within scope.
2. Framework Agreements
Details of any frameworks used to procure cleaning services, including:
a) Framework name and provider (e.g. CCS, ESPO, NHS SBS, etc.)
b) Lot number(s) utilised
c) Whether the contract was awarded via direct award or mini competition
Answer for a)-c): This information is publicly available on our Contracts Register. Please see the response provided for question 1 above.
Please note, we do not have any Frameworks for the day-to-day cleaning services provided by Hoople.
3. Upcoming Opportunities
Details of any cleaning-related contracts due to expire within the next 24 months, including:
a) Current supplier
b) Expected re-tender date
c) Indicative contract value (if available)
Answer: This information is publically available on our Future Opportunities page on our council website and can be viewed via the following link:
As such we consider this information to be exempt under Section 21 of the Freedom of Information Act 2000 because it is reasonably accessible to you via other means. Please take this letter as a refusal notice under S17 of the Act.
4. Incumbent Performance / Structure (if held)
a) Contract management structure (e.g. in-house vs outsourced management)
b) Use of KPIs or performance frameworks
c) Any known plans to change delivery model (e.g. outsourcing, bundling with other FM services)
Answer: This information is not held.
5. Spend Data
Annual spend on cleaning services for the last 3 financial years (if available)
Answer: This information is publicly available on our Contracts Register. Please see the response provided for question 1 above.
Please note, in relation to the day-to-day cleaning services provided by Hoople, this information is not held.
6. Additional Relevant Information
a) Any strategies, policies, or initiatives relating to cleaning services, including:
i) Sustainability or environmental requirements
ii) Social value expectations
iii) Use of technology (e.g. sensors, CAFM systems)
Answer: This information is not held. The Service Area have advised Hoople provides day-to-day cleaning, washroom supplies and general janitorial duties for Herefordshire Council under the Property Services Service Level Agreement (SLA). This is an internal service arrangement rather than a procured contract; questions about commercial cleaning contracts don’t apply to the SLA.
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.