Missed Bin Collections (2025)
Case reference FOI2026/00253
Received 1 February 2026
Published 19 February 2026
Request
Under the Freedom of Information Act 2000, please provide the following information.
Request
For the calendar year 1 January 2025 to 31 December 2025, please confirm:
1. The total number of scheduled household bin collections that were missed by the Council (i.e. not collected on the scheduled day).
If the Council does not yet hold a full-year figure for 2025, please instead provide:
· the total number of missed collections recorded to date in 2025, and
· the period that figure covers (e.g. January–June 2025).
· annualise or prorate the available figure to provide a full-year estimate for 2025
Clarifications to minimise effort
· This request is for a single total figure only.
· I am not requesting ward-level, route-level, street-level, or contractor-level data.
· I am not requesting explanations, causes, complaints, or remedial actions.
· The figure may be provided as recorded, without validation, reconciliation, or review.
· Where the Council records missed collections by exception reports, performance dashboards, or contractor KPIs, the headline figure from those sources is sufficient.
Definition
For the purposes of this request, a “missed collection” means:
· a scheduled household bin collection that did not take place on the scheduled day, including where the collection was later completed on a different day.
Please provide the response in any simple format.
Response
Under the Freedom of Information Act 2000, please provide the following information.
Request
For the calendar year 1 January 2025 to 31 December 2025, please confirm:
1. The total number of scheduled household bin collections that were missed by the Council (i.e. not collected on the scheduled day).
If the Council does not yet hold a full-year figure for 2025, please instead provide:
· the total number of missed collections recorded to date in 2025, and
· the period that figure covers (e.g. January–June 2025).
· annualise or prorate the available figure to provide a full-year estimate for 2025
Clarifications to minimise effort
· This request is for a single total figure only.
· I am not requesting ward-level, route-level, street-level, or contractor-level data.
· I am not requesting explanations, causes, complaints, or remedial actions.
· The figure may be provided as recorded, without validation, reconciliation, or review.
· Where the Council records missed collections by exception reports, performance dashboards, or contractor KPIs, the headline figure from those sources is sufficient.
Definition
For the purposes of this request, a “missed collection” means:
· a scheduled household bin collection that did not take place on the scheduled day, including where the collection was later completed on a different day.
Please provide the response in any simple format.
Answer: The Service Area have advised a total of 18,126 properties were recorded for the calendar year 2025, where scheduled household bin collections were missed.
Documents
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