Understanding ICT - SIP Trunking, Telephony, Contact Centres and Mobile Phones
Case reference FOI2024/01901
Received 13 November 2024
Published 19 November 2024
Request
I would like to politely request information under the Freedom of Information Act:
1) SIP Trunking
a) Have you implemented SIP?
b) If yes, when does the contract expire?
c) Who is your SIP provider?
d) The email address of the primary contact for this contract?
2) Team Licences
a) Which Microsoft 365 Licence do you have e.g. E3, E5 Have you voice enable your Teams Licences?
b) If not, is that something you are considering?
3) Telephony
a) What is your current telephony system?
b) How many users of the telephony system?
c) When is the contract up for renewal?
d) The email address of the primary contact for this contract?
4) Contact Centre
a) What contact centre solution is the council using?
b) How many agents does the contact centre employ?
c) How many agents are concurrently working?
d) When is the contract for the contact centre ending?
5) Mobile phones
a) Who is your current mobile phone provider?
b) How many mobile connections?
c) When is the contract up for renewal?
d) How long do you contract for (24 or 36 months)?
e) The email address of the primary contact for this contract?
Response
I would like to politely request information under the Freedom of Information Act: 1) SIP Trunking a) Have you implemented SIP?
A: Yes b) If yes, when does the contract expire?
A: This information is publically available on Herefordshire Council’s Contracts Register and can be viewed via the following link:
Contracts register – Herefordshire Council
As such we consider this information to be exempt under Section 21 of the Freedom of Information Act 2000 because it is reasonably accessible to you via other means. Please take this letter as a refusal notice under S17 of the Act.
c) Who is your SIP provider?
A: This information is publically available on Herefordshire Council’s Disclosure Log and can be viewed via the following link:
As such we consider this information to be exempt under Section 21 of the Freedom of Information Act 2000 because it is reasonably accessible to you via other means. Please take this letter as a refusal notice under S17 of the Act.
d) The email address of the primary contact for this contract?
A: ICTContracts@Hoopleltd.co.uk 2) Team Licences a) Which Microsoft 365 Licence do you have e.g. E3, E5 Have you voice enable your Teams Licences?
A: E5 b) If not, is that something you are considering?
A: Yes 3) Telephony a) What is your current telephony system?
A: This information is publically available on Herefordshire Council’s Disclosure Log and can be viewed via the following link:
As such we consider this information to be exempt under Section 21 of the Freedom of Information Act 2000 because it is reasonably accessible to you via other means. Please take this letter as a refusal notice under S17 of the Act.
b) How many users of the telephony system?
A: Circa 1500
c) When is the contract up for renewal?
A: March 2025 and June 2026
d) The email address of the primary contact for this contract?
A: ICTContracts@Hoopleltd.co.uk 4) Contact Centre a) What contact centre solution is the council using?
A: This information is publically available on Herefordshire Council’s Disclosure Log and can be viewed via the following link:
As such we consider this information to be exempt under Section 21 of the Freedom of Information Act 2000 because it is reasonably accessible to you via other means. Please take this letter as a refusal notice under S17 of the Act.
b) How many agents does the contact centre employ?
A: This information is publically available on Herefordshire Council’s Disclosure Log and can be viewed via the following link:
As such we consider this information to be exempt under Section 21 of the Freedom of Information Act 2000 because it is reasonably accessible to you via other means. Please take this letter as a refusal notice under S17 of the Act.
c) How many agents are concurrently working?
A: 13 d) When is the contract for the contact centre ending?
A: March 2025 5) Mobile phones a) Who is your current mobile phone provider?
A: This information is publically available on Herefordshire Council’s Disclosure Log and can be viewed via the following link:
Mobile phones contract - mobile voice and data - Disclosure log
As such we consider this information to be exempt under Section 21 of the Freedom of Information Act 2000 because it is reasonably accessible to you via other means. Please take this letter as a refusal notice under S17 of the Act.
b) How many mobile connections?
A: This information is publically available on Herefordshire Council’s Disclosure Log and can be viewed via the following link:
As such we consider this information to be exempt under Section 21 of the Freedom of Information Act 2000 because it is reasonably accessible to you via other means. Please take this letter as a refusal notice under S17 of the Act.
c) When is the contract up for renewal?
A: This information is publically available on Herefordshire Council’s Disclosure Log and can be viewed via the following link:
Mobile phones contract - mobile voice and data - Disclosure log
As such we consider this information to be exempt under Section 21 of the Freedom of Information Act 2000 because it is reasonably accessible to you via other means. Please take this letter as a refusal notice under S17 of the Act.
d) How long do you contract for (24 or 36 months)?
A: 36 months e) The email address of the primary contact for this contract?
A: ICTContracts@Hoopleltd.co.uk
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.