Web-based community information
Case reference FOI2026/00073
Received 6 January 2026
Published 30 January 2026
Request
1. Do you have a web-based community information, advice and guidance website for adult social care?
2. Do you have a social care community directory of services?
3. If yes to both or either of the above
a) Is this developed in-house or by an external provider?
b) If an external provider, please provide the name of the supplier?
c) If an external provider, please provide the renewal date for the contract.
d) What is the annual support cost for your IAG/Directory?
4. Are there any plans to review provision in the next 12 months?
5. Are the council considering an all-age portal that includes ASC, SEND/local offer and FIS?
6. Please provide the name(s), email(s), and telephone number(s) of the individual responsible for the IAG/directory within your organisation Children/Young People
1. Please provide the name(s), email(s), and telephone number(s) of the individual(s) responsible for the FIS / SEND Local Offer websites within your organisation?
2. Are your Local Offer pages/FIS site developed in-house or externally? a. If an external provider is used.:
a. which providers currently provide your Family Information Services directories and/or SEND Local Offer site?
b. please confirm the value of the FIS contract and/or Local Offer site detailing implementation cost and ongoing if possible
c. when is the contract(s) due for renewal
3. If delivered internally, are there any plans for this to be developed by an external supplier?
Response
1. Do you have a web-based community information, advice and guidance website for adult social care?
A: The Talk Community Directory (https://www.talkcommunity.co.uk/) is an online community information portal covering local support and services, including adult social care related information (e.g., help at home, community support, care homes and wellbeing signposting).
2. Do you have a social care community directory of services?
A: There is an integrated directory search on the Talk Community site where users can search for local services including care homes, support organisations, voluntary sector services and health/social care referrals
3. If yes to both or either of the above
a) Is this developed in-house or by an external provider?
A: External provider
b) If an external provider, please provide the name of the supplier?
c) If an external provider, please provide the renewal date for the contract.
A: The answers to questions 3b and 3c are available on Herefordshire Council’s Contract Register via the below link:
Council contracts register and future opportunities - Herefordshire Council
The relevant contract number is Contract ID: 104613
As such we consider this information to be exempt under Section 21 of the Freedom of Information Act 2000 because it is reasonably accessible to you via other means. Please take this letter as a refusal notice under S17 of the Act.
d) What is the annual support cost for your IAG/Directory?
A: The Service Area have advised that support is included within the contract value
4. Are there any plans to review provision in the next 12 months?
A: Yes
5. Are the council considering an all-age portal that includes ASC, SEND/local offer and FIS?
A: No single all-age portal is currently in place.
SEND / Local Offer information is hosted on the council website, while community, wellbeing and family-related information is provided through the Talk Community website. Adult social care information is signposted across both platforms. There are currently no confirmed plans to bring ASC, SEND/Local Offer and FIS together into a single all-age digital portal.
6. Please provide the name(s), email(s), and telephone number(s) of the individual responsible for the IAG/directory within your organization
A: Responsibility for the council’s community information, advice and guidance directory sits with the Talk Community service within Herefordshire Council.
Enquiries can be directed to:
Email: talkcommunity@herefordshire.gov.uk
Telephone: 01432 260000
Children/Young People
7. Please provide the name(s), email(s), and telephone number(s) of the
individual(s) responsible for the FIS / SEND Local Offer websites within your
organisation?
8. Are your Local Offer pages/FIS site developed in-house or externally?
a. If an external provider is used.:
a. which providers currently provide your Family
Information Services directories and/or SEND Local Offer site?
b. please confirm the value of the FIS contract and/or Local Offer site detailing implementation cost and ongoing if possible
c. when is the contract(s) due for renewal
9. If delivered internally, are there any plans for this to be developed by an external supplier?
A: The answers to questions 7,8a, 8b and 8c and 8 are available on Herefordshire Council’s disclosure log via the below link:
Digital directory contracts and costs - Disclosure log
The Relevant contract ID is 511.
As such we consider this information to be exempt under Section 21 of the Freedom of Information Act 2000 because it is reasonably accessible to you via other means. Please take this letter as a refusal notice under S17 of the Act.
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.