Floating support service
Case reference FOI2026/01872
Received 4 August 2026
Published 17 August 2026
Request
Under the Freedom of Information Act 2000, I would like to request the following information.
1. Do you currently provide or commission a floating support service*?
2. If yes, what was the budgetary allocation for each of the services in each financial year back to 2020-21
3. If yes, how many people were supported under each of the service(s) in each financial year back to 2020-21
4. If no, have you previously provided/ commissioned a floating support service and which year did you discontinue it (include details of multiple services if this applies)
a) Please state why the service(s) was discontinued
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*or otherwise named housing-related support/outreach service aimed helping tenants to live independently in their own community based accommodation
If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under your Section 16 obligations, as to how I can refine my request to be included in the scope of the Act.
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Response
Under the Freedom of Information Act 2000, I would like to request the following information.
1. Do you currently provide or commission a floating support service*?
Answer: Yes
a) If so, please state how many separate services there are
Answer: 2 that meet the below definitions.
b) And please briefly explain what support the service(s) offers
Answer: Connexus – Housing Related Floating Support Service
Provides housing-related support to people aged 16 and over who are homeless or at risk of homelessness in Herefordshire. The service helps people to sustain existing accommodation or secure settled housing through practical support, tenancy sustainment, budgeting, advocacy and access to wider services.
Stonewater – Domestic Abuse Safe Accommodation and Floating Support
Provides dispersed safe accommodation and floating support for people experiencing domestic abuse and their children. The service delivers practical and emotional support, safety planning, housing-related support and move-on assistance where needed to help victims remain safe and rebuild their lives.
2. If yes, what was the budgetary allocation for each of the services in each financial year back to 2020-21
Answer: The Connexus – Housing Related Floating Support Service contract started on 01/03/2024 costs are below for each financial year since the contract started:
• March 2024 = £12,258.00
• April 2024-March 2025 = £151,336.42
• April 2025-March 2026 = £151,336.42
• April 2026-March 2027 = £151.336.42
The Stonewater – Domestic Abuse Safe Accommodation and Floating Support contract started on 01.04.2024 the costs are below for each financial year since the contract started:
• April 2024-March 2025 = £141,224.00
• April 2025-March 2026 = £141,224.00
• April 2026-March 2027 = 145,743.17
The contract costs above relate to the combined provision of the Safe Accommodation and Floating Support elements of the service. The service is commissioned and managed under a single contract and separate contract values are not held for each element of the service.
3. If yes, how many people were supported under each of the service(s) in each financial year back to 2020-21
Answer: Connexus – Housing Related Floating Support Service
The figures below are taken from quarterly contract monitoring returns and represent recorded numbers of single people and families supported through the Housing Related Floating Support service. The Council does not hold a verified count of unique individuals supported. As the data is reported quarterly, an individual or family receiving support across more than one reporting period may be included more than once within the annual totals. In addition, the monitoring returns record the number of families supported but do not record the number of individuals within those families. It is therefore not possible to derive an accurate total number of unique people supported from the information held.
|
Financial Year |
Single People Supported |
Families Supported |
|
2024/25 |
477 |
90 |
|
2025/26 |
450 |
102 |
|
2026/27 |
87 (year to date based on Quarter 1 monitoring data) |
19 (year to date based on Quarter 1 monitoring data) |
Stonewater – Domestic Abuse Safe Accommodation and Floating Support
The Stonewater Domestic Abuse Safe Accommodation and Floating Support contract commenced in April 2024.
Based on Stonewater's quarterly contract monitoring returns, the number of people supported was:
|
Financial Year |
Adults Supported |
Children Supported |
|
2024/25 |
65 |
176 |
|
2025/26 |
160 |
37 |
|
2026/27* |
34 |
31 |
The figures above are taken from contract monitoring returns submitted by the provider and record the numbers of adults and children supported through the Safe Accommodation and Floating Support service. The Council does not hold a verified count of unique individuals supported. As quarterly monitoring data is collected an individual receiving support across multiple reporting periods may be represented more than once within the annual figures. It is therefore not possible to derive an accurate total number of unique people supported from the information held.
4. If no, have you previously provided/ commissioned a floating support service and which year did you discontinue it (include details of multiple services if this applies)
a) Please state why the service(s) was discontinued
Answer: N/A
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*or otherwise named housing-related support/outreach service aimed helping tenants to live independently in their own community based accommodation
If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under your Section 16 obligations, as to how I can refine my request to be included in the scope of the Act.
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Documents
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