Formal complaints received from citizens from 1st January 2022 to 31st December 2022
Case reference FOI2023/00388
Published 15 March 2023
Request
1. How many formal complaints have you received from citizens from 1st January 2022 to 31st December 2022 (inclusive)?
Here complaints are defined as any expression of dissatisfaction with the council's services whether justified or not.
2. How many of the above formal complaints have been escalated to another stage?
3. If possible, how many formal complaints have you received from citizens from 1st January 2021 to 31st December 2021 (inclusive)?
4. How many of the above formal complaints have been escalated to another stage?
Response
1. How many formal complaints have you received from citizens from 1st January 2022 to 31st December 2022 (inclusive)?
Here complaints are defined as any expression of dissatisfaction with the council's services whether justified or not.
799
2. How many of the above formal complaints have been escalated to another stage?
13
3. If possible, how many formal complaints have you received from citizens from 1st January 2021 to 31st December 2021 (inclusive)?
869
4. How many of the above formal complaints have been escalated to another stage?
5
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.