Pest Complaints, Reports and Service Requests 2023-2025
Case reference FOI2026/02259
Received 22 September 2026
Published 23 October 2026
Request
1. In each of the calendar years 2023, 2024 and 2025, how many pest-related complaints, reports or service requests did the council receive, broken down by pest type: rats; mice; bedbugs; cockroaches; wasps; fleas; ants; other? If you do not record by pest type, please give the total.
2. In each of the calendar years 2023, 2024 and 2025, how many pest control treatments or callouts at residents' homes did the council carry out, or arrange through a contractor?
3. In each of the calendar years 2023, 2024 and 2025, how many fly-tipping incidents did the council record?
4. As at the date of your response:
(a) does the council offer a pest control service to residents for their homes (yes/no), and if it has been withdrawn or reduced since 2015, in which year?
(b) is the service delivered in-house or by a contractor, and if so, which?
(c) what is the standard charge to a resident for a rat treatment, and for a bedbug treatment, including VAT?
(d) which residents, if any, qualify for free or discounted treatment?
(e) the web address of your pest control page.
Clarification: Question 1 covers all pest-related complaints, reports and service requests the council received about domestic premises (people's homes), whether from owners or tenants - for example reports of rats, mice, bedbugs, cockroaches, wasps, fleas or ants dealt with by environmental health or by any pest control service the council runs or arranges. Relevant legislation would include the Prevention of Damage by Pests Act 1949, but I am not limiting the question to any particular statute. If you also hold figures for commercial premises, please give them separately. Questions 2 to 4 are unchanged.
Response
1. In each of the calendar years
2023,
2024
and 2025,
how many pest-related complaints, reports or service requests did the council receive, broken down by pest type:
rats;
mice;
bedbugs;
cockroaches;
wasps;
fleas;
ants;
other?
If you do not record by pest type, please give the total.
Answer: As the domestic service was withdrawn the records for them are not broken down by pest type as we are not carrying out treatments. We logged the following number of service requests asking for the domestic service;
2023 – 27 requests
2024 – 9 requests
2025 – 14 requests
We logged the following number of service requests for commercial one-off pest control:
2023 – 21 requests; 10 wasps, 3 rats, 2 bees, 2 pigeons, 1 ants, 1 fox, 1 pheasant,1 misc. insects
2024 – 27 requests; 9 rats, 7 ants, 7 wasps, 2 mice, 1 moths, 1 ladybirds
2025 – 6 requests; 3 rats, 1 ants, 1 bees, 1 wasps
2. In each of the calendar years
2023,
2024 and
2025, how many pest control treatments or callouts at residents' homes did the council carry out, or arrange through a contractor?
Answer: Zero in 2023, 2024, 2025
3. In each of the calendar years 2023, 2024 and 2025, how many fly-tipping incidents did the council record?
Answer:
2023 – 962
2024 – 1001
2025 – 914
Total: 2877
4. As at the date of your response:
(a) does the council offer a pest control service to residents for their homes (yes/no), and if it has been withdrawn or reduced since 2015, in which year?
Answer: No, the service area has advised that this service was withdrawn in 2019.
(b) is the service delivered in-house or by a contractor, and if so, which?
Answer: N/A.
(c) what is the standard charge to a resident for a rat treatment, and for a bedbug treatment, including VAT?
Answer: N/A.
(d) which residents, if any, qualify for free or discounted treatment?
Answer: N/A.
(e) the web address of your pest control page.
Answer: Please see the below link
Pest control - Herefordshire Council
Clarification:
Question 1 covers all pest-related complaints, reports and service requests the council received about domestic premises (people's homes), whether from owners or tenants - for example reports of rats, mice, bedbugs, cockroaches, wasps, fleas or ants dealt with by environmental health or by any pest control service the council runs or arranges. Relevant legislation would include the Prevention of Damage by Pests Act 1949, but I am not limiting the question to any particular statute. If you also hold figures for commercial premises, please give them separately.
Questions 2 to 4 are unchanged.
Documents
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