Systems used for Online Payments
Case reference FOI2023/01094
Published 27 June 2023
Request
1. What system do you use to take online payments from service users, and who supplies it?
2. When did you start using this system?
3. When does the contract end for this system?
4. What is the annual cost of the system?
5. Where is the system hosted? Please specify if it is hosted by the council in its own data centre, hosted by the council in its own cloud environment (such as AWS or Azure), hosted by the supplier as a discrete instance, or hosted by the supplier as a true software as a service
6. How does the system integrate with the other elements of your online service delivery platform?
If you use more than one solution for online payments, please could you answer the above questions for each of them.
Response
1. What system do you use to take online payments from service users, and who supplies it?
Capita - SCP Online.
2. When did you start using this system?
The current contract started December 2022.
3. When does the contract end for this system?
30/11/2027
4. What is the annual cost of the system?
Circa. £180,000 per annum - for internet payments, income manager, in person payments, support and maintenance.
5. Where is the system hosted? Please specify if it is hosted by the council in its own data centre, hosted by the council in its own cloud environment (such as AWS or Azure), hosted by the supplier as a discrete instance, or hosted by the supplier as a true software as a service
Supplier provided SaaS
6. How does the system integrate with the other elements of your online service delivery platform?
In form functions with CRM system via API.
If you use more than one solution for online payments, please could you answer the above questions for each of them.
Not applicable.
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
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