Adults and Childrens Social Care Services Delivery Support
Case reference FOI2022/00490
Published 23 May 2022
Request
Q1. What case management system(s) are you currently using to support the delivery of your Adults Social Care services?
Q2. What case management system(s) are you currently using to support the delivery of your Childrens Social Care services?
Q3. How much have you spent on case management systems to support the delivery of your Adults Social Care services in the past 5 years? (if multiple suppliers please list the spend for each).
Q4. How much have you spent on case management systems to support the delivery of your Childrens Social Care services in the past 5 years? (if multiple suppliers please list the spend for each).
Q5. When do your current contracts expire for the case management system you are currently using to support the delivery of your Adults Social Care services? (if multiple contracts please list the expiry date for each contract).
Q6. When do your current contracts expire for the case management system you are currently using to support the delivery of your Childrens Social Care services? (if multiple contracts please list the expiry date for each contract).
Q7. How many staff are employed to support the delivery of your Adults Social Care services?
For clarity, questions 7 and 8 are in regards to how many people work to deliver social services in general. This would include social workers, therapists, business support and technical support staff and any other staff that support the delivery of these services directly. Please ignore people who perform functions that support the council as a whole like HR or people who support corporate wifi.
Q8. How many staff are employed to support the delivery of your Childrens Social Care services?
Response
Q1. What case management system(s) are you currently using to support the delivery of your Adults Social Care services?
Mosaic (was Servelec now Access Group)
Q2. What case management system(s) are you currently using to support the delivery of your Childrens Social Care services?
Mosaic (was Servelec now Access Group)
Q3. How much have you spent on case management systems to support the delivery of your Adults Social Care services in the past 5 years? (if multiple suppliers please list the spend for each).
The Mosaic contract covers all service areas and as such is not broken down per department/service area. However, the total value of this contract to cover 7 years (including extensions) is £2,348,000 or circa £335,000 per annum.
Q4. How much have you spent on case management systems to support the delivery of your Childrens Social Care services in the past 5 years? (if multiple suppliers please list the spend for each).
Please see the response to Question 3.
Q5. When do your current contracts expire for the case management system you are currently using to support the delivery of your Adults Social Care services? (if multiple contracts please list the expiry date for each contract).
The initial contract term expires on 30 September 2024. Should the 2 year extension be utilised, this contract will expire on 30 September 2026.
Q6. When do your current contracts expire for the case management system you are currently using to support the delivery of your Childrens Social Care services? (if multiple contracts please list the expiry date for each contract).
Please see the response to Question 5.
Q7. How many staff are employed to support the delivery of your Adults Social Care services?
For clarity, questions 7 and 8 are in regards to how many people work to deliver social services in general. This would include social workers, therapists, business support and technical support staff and any other staff that support the delivery of these services directly. Please ignore people who perform functions that support the council as a whole like HR or people who support corporate wifi.
178 employees; and 28 agency workers (these are not directly employed by the council).
Q8. How many staff are employed to support the delivery of your Childrens Social Care services?
217 employees; and 95 agency workers (these are not directly employed by the council).
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.