FOI release

Procurement of telecare services

This request was refused in part, so we didn't provide some of the information the requester asked for. This may include information where we can neither confirm nor deny that we hold it.

Case reference FOI2025/01838

Received 18 September 2025

Published 13 October 2025

Request

1) Please email me a copy of the specification used to tender telecare services eventually awarded to NRS Healthcare in April 2025.

2) Please email me a copy of the report that approved the council seeking a new contract via tender that eventually led to the award of contract to NRS Healthcare.

3) Please email me a copy of the report that approved the award of the tender to NRS Healthcare.

4) Please email me a copy of the report that approved the subsequent award of telecare service provision to Careium following the liquidation of NRS Healthcare.

Response

1) Please email me a copy of the specification used to tender telecare services eventually awarded to NRS Healthcare in April 2025.

Answer: Please see the attached TECS Specification v2 document.

 

2) Please email me a copy of the report that approved the council seeking a new contract via tender that eventually led to the award of contract to NRS Healthcare.

Answer: This information is publically available on our council website and can be viewed via the following link:

https://councillors.herefordshire.gov.uk/ieDecisionDetails.aspx?ID=10299

Please see the ‘Printed Decision’ document.

As such we consider this information to be exempt under Section 21 of the Freedom of Information Act 2000 because it is reasonably accessible to you via other means. Please take this letter as a refusal notice under S17 of the Act.

 

3) Please email me a copy of the report that approved the award of the tender to NRS Healthcare.

Answer: This information is publically available on our council website and can be viewed via the following link:

https://councillors.herefordshire.gov.uk/ieDecisionDetails.aspx?ID=10542

Please see the ‘Record of Operational Decision’ (RoOD) document.

As such we consider this information to be exempt under Section 21 of the Freedom of Information Act 2000 because it is reasonably accessible to you via other means. Please take this letter as a refusal notice under S17 of the Act.

 

4) Please email me a copy of the report that approved the subsequent award of telecare service provision to Careium following the liquidation of NRS Healthcare.

Answer: This information is publically available on our council website and can be viewed via the following link:

https://councillors.herefordshire.gov.uk/ieDecisionDetails.aspx?ID=10860

As such we consider this information to be exempt under Section 21 of the Freedom of Information Act 2000 because it is reasonably accessible to you via other means. Please take this letter as a refusal notice under S17 of the Act.

Documents

This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.

You can browse our other responses or make a new FOI request.