Real Time Passenger Information (RTPI) system
Case reference FOI2025/02520
Received 26 December 2025
Published 16 January 2026
Request
Real Time Passenger Information (RTPI) system
1, Who is the supplier of your Real Time Passenger Information (RTPI) system?
2, Brighton and Hove City Council have stated "Ongoing Display Issues Over the last 3 months there have been ongoing display issues - dimming, text unreadable in normal daylight, blank screens and signs displaying information in timetable time not real time times."
"It must be noted that these issues are not isolated to BHCC. It is our understanding that Councils in other parts of the UK are also experiencing the same/similar issues with their RTPI signs." Have you experienced any similar issues?
If you had similar issues, have they been resolved? If not resolved please provide a point of contact e.g. email address (council)
Response
Real Time Passenger Information (RTPI) system
1, Who is the supplier of your Real Time Passenger Information (RTPI) system?
2, Brighton and Hove City Council have stated
"Ongoing Display Issues
Over the last 3 months there have been ongoing display issues - dimming, text unreadable in normal daylight, blank screens and signs displaying information in timetable time not real time times."
"It must be noted that these issues are not isolated to BHCC. It is our understanding that Councils in other parts of the UK are also experiencing the same/similar issues with their RTPI signs."
Have you experienced any similar issues?
If you had similar issues, have they been resolved?
If not resolved please provide a point of contact e.g. email address (council)
Answer: This information is not held. Worcestershire County Council manage Herefordshire Council’s RTPI system.
Herefordshire Council are not aware of any issues with it. Please contact Worcester County Council for more information.
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
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