AP Automation & Document Management Systems
Case reference FOI2026/02296
Received 23 September 2026
Published 12 October 2026
Request
I am writing to make a request under the Freedom of Information Act 2000 for the following information relating to your organisation's Accounts Payable Automation and Document Management systems.
Accounts Payable Automation Software
1. Who is your current accounts payable automation software provider, and what is the product name?
2. What is the contract start date and end date, including any optional extension periods?
3. How many licensed users are currently on the platform?
Document Management System
1. Who is your current document management system provider, and what is the product name?
2. What is the contract start date and end date, including any optional extension periods?
3. How many licensed users are currently on the platform?
Response
I am writing to make a request under the Freedom of Information Act 2000 for the following information relating to your organisation's Accounts Payable Automation and Document Management systems.
Accounts Payable Automation Software
1. Who is your current accounts payable automation software provider, and what is the product name?
2. What is the contract start date and end date, including any optional extension periods?
3. How many licensed users are currently on the platform?
Answer: In response to Questions 1-3, accounts payable is outsourced to Hoople Ltd who provide this service on the council’s behalf. Therefore, the council does not have Accounts Payable Automation Software. To ascertain details of the software used by Hoople Ltd you would need to make an FOI request to them direct, they can be contacted via enquiries@hoopleltd.co.uk
Document Management System
1. Who is your current document management system provider, and what is the product name?
Answer: Provider Wavenet Ltd. System is Wisdom.
2. What is the contract start date and end date, including any optional extension periods?
Answer: Start date – 1 July 2026.
End date – 30 June 2028.
Extension – Non-applicable
3. How many licensed users are currently on the platform?
Answer: There are a total of 328 unique accounts, however, the service area has advised that there is no way to ascertain whether these accounts are currently active.
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.