Highways Term Maintenance Contract
Case reference EIR2024/01386
Received 14 August 2024
Published 2 September 2024
Request
I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the Highways Term Maintenance Contract below: Herefordshire Council - New Public Realm Services Contract Market Engagement Event
1. What criteria do you use to measure social value on your highways maintenance contract?
2. Do you have any partnerships or collaborations with specific social enterprises or local organisations related to highways?
3. Provide a breakdown of the number and type/category of highways defects responded to for each of the last three years
4. What are the categories and the required response times to highways defects and what is the average time taken for your highways contractor to respond to these defects over the past 3 years?
5. What is the current scope of the highways term maintenance contract, and are there any planned changes for the future re-procurement?
6. Who owns the winter fleet and how is this fleet currently fuelled? EV, HVO, other. When was the current fleet purchased and when is it due for replacement?
7. Please can you confirm which local subcontractors support your term maintenance contract?
8. What are the current performance levels of the highways term maintenance contractor? Please provide KPI performance for the last 3 years.
9. Provide a breakdown of highways spend for each of the last 3 years, split between each area of scope provided by the contract.
10. Do you have a baseline carbon footprint across scopes 1, 2, & 3? If so, please provide it.
11. Do you have a costed plan and a timeline to decarbonise your highways service? If so, please provide it.
12. How do you monitor and measure customer (Public) satisfaction?
13. Please share your Future Highways Research Group (FHRG) value for money report?
Response
I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the Highways Term Maintenance Contract below:
Herefordshire Council - New Public Realm Services Contract Market Engagement Event
1. What criteria do you use to measure social value on your highway’s maintenance contract?
A: The council has produced a social value statement:
https://www.herefordshire.gov.uk/downloads/file/22768/herefordshire-council-social-value-statement
An integral part of this is the councils social value framework, based on the Social Value TOMS framework: https://www.socialvalueportal.com/ which is used to measure the social value targets for the contract.
2. Do you have any partnerships or collaborations with specific social enterprises or local organisations related to highways?
A: No
3. Provide a breakdown of the number and type/category of highways defects responded to for each of the last three years –
A:
|
August 2021 – August 2022 |
|
|
Defect |
No |
|
Find and Fix Repairs |
506 |
|
Drainage |
6502 |
|
Grounds |
2632 |
|
Highways |
26589 |
|
Multi Task |
3807 |
|
OOH |
678 |
|
PROW |
179 |
|
Street Cleansing |
1537 |
|
White Lining |
374 |
|
Winter |
5170 |
|
Grand Total |
47974 |
|
August 2022 - August 2023 |
|
|
Defect |
No |
|
Find and Fix Repairs |
43 |
|
Drainage |
5723 |
|
Grounds |
1851 |
|
Highways |
30884 |
|
Minor Works |
9 |
|
Multi Task |
3857 |
|
OOH |
647 |
|
PROW |
31 |
|
Street Cleansing |
1895 |
|
White Lining |
415 |
|
Winter |
5262 |
|
Grand Total |
50617 |
|
August 2023 - August 2024 |
|
|
Defect |
No |
|
Drainage |
5650 |
|
Grounds |
2377 |
|
Highways |
29918 |
|
Minor Works |
10 |
|
Multi Task |
4545 |
|
OOH |
1229 |
|
Other |
4 |
|
Street Cleansing |
2060 |
|
White Lining |
358 |
|
Winter |
5149 |
|
Grand Total |
51300 |
4. What are the categories and the required response times to highways defects and what is the average time taken for your highways contractor to respond to these defects over the past 3 years?
A: Please see the information below, the current response times are calendar days.
|
August 2021- August 2022 |
Average time taken |
|||
|
Category |
Target Time Frame |
Days |
Hours |
Mins |
|
1a |
End of next day |
0 |
5 |
39 |
|
1b |
7 Days |
1 |
16 |
51 |
|
2a |
28 Days |
18 |
10 |
1 |
|
2b |
2 Months |
26 |
14 |
4 |
|
Flytip (24hr) |
24 Hours |
0 |
12 |
28 |
|
Flytip (5 Day) |
5 Days |
17 |
11 |
50 |
|
August 2022 - August 2023 |
Average time taken |
|||
|
Category |
Target Time Frame |
Days |
Hours |
Mins |
|
1a |
End of next day |
0 |
6 |
12 |
|
1b |
7 Days |
2 |
0 |
5 |
|
2a |
28 Days |
16 |
14 |
8 |
|
2b |
2 Months |
29 |
20 |
45 |
|
Flytip (24hr) |
24 Hours |
0 |
19 |
30 |
|
Flytip (5 Day) |
5 Days |
7 |
6 |
2 |
|
August 2023 - August 2024 |
Average time taken |
|||
|
Category |
Target Time Frame |
Days |
Hours |
Mins |
|
1a |
End of next day |
0 |
6 |
16 |
|
1b |
7 Days |
2 |
0 |
35 |
|
2a |
28 Days |
21 |
11 |
0 |
|
2b |
2 Months |
28 |
20 |
38 |
|
Flytip (24hr) |
24 Hours |
0 |
12 |
0 |
|
Flytip (5 Day) |
5 Days |
2 |
1 |
51 |
5. What is the current scope of the highways term maintenance contract, and are there any planned changes for the future re-procurement?
A: The current contract scope is structured as below:
|
Annex Reference |
Service |
|
Annex 00 – LMO |
Local Management Overhead to enable effective management and delivery of service. |
|
Annex 01 – Network resilience |
Support During Civil Emergencies and Highways Winter Service |
|
Annex 02 - Community Development and Stakeholder Management |
Community Development, Customer Interface, Communications and Stakeholder Management |
|
Annex 03 – End to End Network Improvement |
Highways Network Improvement including surfacing, Local Transport Plan schemes and other major schemes |
|
Annex 04 – Development Control & Devolved Services |
Delivery of S278 works |
|
Annex 05 - Fleet Management |
Fleet Management and Mechanical Workshop Services |
|
Annex 06 - Parks and Open Spaces, Landscaping, Verges and Trees |
Highways - Landscaping, Verges and Trees Parks and Open Spaces, including Management Rehabilitation and Maintenance |
|
Annex 07 – Managing Water on the Network |
Highways Drainage, Land Drainage, Flood Risk Management |
|
Annex 08 – Asset Management |
Transport Asset Management Planning, Service Prioritisation, Asset Management |
|
Annex 09 - Network Management and Traffic Regulation |
Network Management and Traffic Regulation |
|
Annex 10 - Network Rehabilitation Maintenance |
Network Rehabilitation and Maintenance including reactive and routine response to asset degradation |
|
Annex 11 – Not Used |
|
|
Annex 12 - Street Cleaning |
Street Cleaning including bin emptying, fly tipping and road sweeping |
|
Annex 13 – Street Lighting |
Street lighting including asset maintenance and replacement |
|
Annex 14 – Structures |
Structures including inspection, capital maintenance and major schemes |
The council is currently assessing the scope of the new contract prior to commencing procurement. The current contract is structured with the provider acting as an end to end provider with the council having a thin client. The new contract will move away from this with the council taking back control of the client functions.
6. Who owns the winter fleet and how is this fleet currently fuelled? EV, HVO, other. When was the current fleet purchased and when is it due for replacement?
A: Currently the winter fleet consists of 17 wagons (diesel) of which 16 are council owned and 1 hired (4x4).
The fleet age ranges 2010 to 2024 with 5 new gritters delivered in July 2024. The council are currently reviewing its winter maintenance arrangements and intend to dispose of older vehicles following the arrival and commission of the new vehicles. The council currently plan replacement at 10 years, however, previously it has refurbished vehicles in the past to extend lifespan of vehicles.
7. Please can you confirm which local subcontractors support your term maintenance contract?
A: The current list is detailed below:
· Acer Tree Services (Hereford) Ltd
· Amberon Ltd
· AMX Solutions Ltd
· Azimuth Land Surveys Ltd
· Barrier Services Ltd
· Brecon Scaffolding Ltd
· C C Ground Investigations Ltd
· Core Highways (Regions) Ltd
· Corehard Ltd
· D & T Engineering Ltd
· Dantek Environmental Services UK Ltd
· DB Williams
· Drain & Sewer Services Ltd
· F M Conway Ltd
· Future Arbor Ltd
· G W Marine Ltd
· Gaist Solutions Ltd
· Golden Valley Construction Ltd
· Hereford Asbestos Services
· Hereford Rewinds Ltd
· Hoople Ltd
· iBEX Technical Access Ltd
· Inside-Out
· Kelbec Civils Ltd
· Kiely Bros Ltd
· Kone Plc
· Kone Public Ltd Company
· Malcolm Hughes Land Surveyors Ltd
· Metro Rod Ltd
· Modern Plant Hire Ltd
· MSM DRH Ltd
· OnSite Central Ltd
· OTM Groundscare Ltd
· Owen Pell Ltd
· Rhino Asphalt Solutions Ltd
· RJW Services
· Roadmark Ltd
· S C Joseph Ltd
· Severnside Transportation Data Collection Ltd
· Simms Building & Civil Engineering Ltd
· Site Vision Surveys Ltd
· Tarmac Trading Ltd
· Telent Technology Services Ltd
· Teme Valley Environmental Services
· Velocity UK Ltd T/A Velocity
· W.D.M Ltd
· Williams Water Services Ltd
· WJ South West Ltd
· Your Colour Ltd
8. What are the current performance levels of the highways term maintenance contractor? Please provide KPI performance for the last 3 years.
|
SPI Ref |
Reporting Timescale |
Unit |
Indicator |
2020/21 Performance |
2021/22 Performance |
2022/23 Performance |
|
1 |
C/Y |
no |
Killed & Seriously Injured |
89 |
104 |
107 |
|
2 |
Annual |
% |
Principal Road Condition |
5.4 |
5 |
5 |
|
3 |
Annual |
% |
Non-Principal B Road Condition |
7 |
6 |
8 |
|
4 |
Annual |
% |
Non-Principal C Road Condition |
7 |
7 |
8 |
|
5 |
Annual |
% |
U Road condition |
19 |
26 |
26 |
|
6 |
Annual |
% |
Footways Condition |
19 |
0 |
5 |
|
7 |
FY |
% |
Bridge Condition |
81 |
81 |
79 |
|
8 |
FY |
% |
Third Party Claims |
95 |
93 |
92 |
|
9 |
FY |
no |
Flood Resilience |
54 |
135 |
46 |
|
10 |
Feb - Jan |
no |
Skills and Employability |
4.2 |
9.5 |
6 |
|
11 |
FY |
% |
Local Spend |
32 |
51 |
61 |
|
12 |
FY |
% |
CO2 Reduction |
19.69 |
15 |
20 |
|
13 |
FY |
% |
Reuse and recycling |
99.61 |
99.7 |
99.8 |
|
14 |
FY |
days |
Community Engagement |
50.7 |
104 |
125 |
|
15 |
Annual |
% |
Customer Satisfaction |
39.69 |
37 |
37.45 |
|
16 |
FY |
saving |
Continuous Improvement |
21097 |
25247 |
33897 |
9. Provide a breakdown of highways spend for each of the last 3 years, split between each area of scope provided by the contract.
A: Please see spend by contract scope below:
|
Annex |
21/22 |
22/23 |
23/24 |
|
LMO- Local Management Overhead |
£1,768,831.72 |
£1,748,144.37 |
£1,783,489.98 |
|
1 - Network Resilience |
£814,281.94 |
£1,078,105.73 |
£887,090.36 |
|
2 - Community Development and Stakeholder Management |
£894,558.67 |
£1,114,282.03 |
£1,209,143.60 |
|
3 - End to End Network Improvement LTP |
£5,909,105.97 |
£4,045,127.18 |
£6,567,833.37 |
|
4 - Development Control |
£59,631.30 |
£129,608.13 |
£209,105.62 |
|
5 - Fleet Management |
£132,483.84 |
£98,062.74 |
£115,121.32 |
|
6 - Parks, Open Spaces, Landscaping, Verges and Trees |
£1,428,637.89 |
£1,582,759.99 |
£1,583,038.89 |
|
7 - Managing Water on the Network |
£2,449,770.21 |
£2,326,650.20 |
£1,604,419.80 |
|
8 - Tamp |
£432,057.53 |
£445,695.34 |
£536,329.92 |
|
9 - Network Management and Traffic |
£979,530.76 |
£670,729.62 |
£1,017,364.16 |
|
10 - Network Rehabilitation and Maintenance |
£3,180,454.33 |
£3,755,991.77 |
£4,004,749.33 |
|
12 - Street Cleansing |
£1,204,521.22 |
£1,271,256.07 |
£1,224,931.13 |
|
13 - Street Lighting |
£622,509.52 |
£685,215.08 |
£751,798.47 |
|
14 - Structures |
£1,775,655.14 |
£1,515,651.96 |
£1,694,922.60 |
|
15 - Non Annual Plan |
£967,962.19 |
£1,550,998.89 |
£312,816.76 |
|
16 - Non Annual Plan |
£2,996,991.19 |
£4,735,090.02 |
£855,977.72 |
|
|
|
|
|
|
Total |
£25,616,983.42 |
26,753,369.12 |
24,358,133.03 |
10. Do you have a baseline carbon footprint across scopes 1, 2, & 3? If so, please provide it
A: The Emissions Reporting: 2022 (January to December) calculated using DEFRA emission factors and calculation methodology is detailed below.
|
Emissions |
Total (tCO2e) |
|
Scope 1 |
794.44 |
|
Scope 2 |
69.15 |
|
Scope 3 |
76.95 |
|
Total Emission |
940.54 |
Note – the above excludes commuting data of staff travelling to and from place of work is outside of operational boundaries as dictated by the greenhouse gas (GHG) protocol.
11. Do you have a costed plan and a timeline to decarbonise your highways service? If so, please provide it.
A: The current provider has developed a plan to assist the council in meeting its new zero target the key components of which are:
|
|
Target and Actions |
|
2024 |
0% change in emissions 1. Vehicle renewal replacement (like for like) 2. Order installation of EV charging infrastructure 3. Review trials of new fleet as emerges in market |
|
2025 |
34% change in emissions 1. Installation of EV charging infrastructure (phase 1) 2. Off hire of 18 no diesel LCV 3. Replacement of 12 no LCV from diesel to Electric 4. Trials of non-diesel fleet |
|
2026 |
45% change in emissions 1. Installation of EV charging infrastructure (phase 2) 2. Replacement of diesel fleet (as per renewal dates) 3. Review of HGV non diesel fleet |
12. How do you monitor and measure customer (Public) satisfaction?
A: The council participate in the National Highways and Transport Network https://nhtnetwork.org/
annual survey to monitor public satisfaction.
Documents
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