Pothole compensation claims for 2022/23, 2023/24, 2024/25 2025/26 to present date 19/11/2025
Case reference FOI2025/02280
Received 19 November 2025
Published 21 November 2025
Request
This is an information request regarding compensation paid for vehicle damage caused by potholes.
Please include the following information for the following years 2022/23, 2023/24, 2024/25 2025/26 to present date 19/11/2025:
1) The total number of compensation claims submitted by motorists for vehicle damage caused by potholes.
2) The total amount the council paid in claims about vehicle damage caused by potholes.
3) The breakdown of the number of claims that were successful, rejected and still pending.
4) The highest compensation paid out to a single individual/claim.
Response
This is an information request regarding compensation paid for vehicle damage caused by potholes.
Please include the following information for the following years 2022/23, 2023/24, 2024/25 2025/26 to present date 19/11/2025:
1) The total number of compensation claims submitted by motorists for vehicle damage caused by potholes.
Answer: Please see the table below:
|
Year |
Total number of claims received |
|
2022/23 |
149 |
|
2023/24 |
315 |
|
2024/25 |
437 |
|
2025/26 (up to and including 19/11/2025) |
104 |
2) The total amount the council paid in claims about vehicle damage caused by potholes.
Answer: Please see the table below:
|
Year |
Total amount paid |
|
2022/23 |
£9,073.39 |
|
2023/24 |
£4,110.06 |
|
2024/25 |
£17,028.16 |
|
2025/26 (up to and including 19/11/2025) |
£1,078.60 |
3) The breakdown of the number of claims that were successful, rejected and still pending.
Answer: Please see the table below:
|
Year |
Successful |
Rejected |
Pending/ Outstanding |
|
2022/23 |
16 |
133 |
0 |
|
2023/24 |
14 |
301 |
0 |
|
2024/25 |
39 |
398 |
0 |
|
2025/26 (up to and including 19/11/2025) |
3 |
97 |
4 |
4) The highest compensation paid out to a single individual/claim.
Answer: Please see the table below:
|
Year |
Highest amount paid |
|
2022/23 |
£3,792.56 |
|
2023/24 |
£803.99 |
|
2024/25 |
£2,924 |
|
2025/26 (up to and including 19/11/2025) |
£976.60 |
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
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