Chief data officer details and number of enquiries
Case reference FOI2022/00038
Published 26 January 2022
Request
1. Do you currently employ a Chief Data Officer in your Local Authority? (if yes go to Q2, if no go to Q5) 2. Is this person male / female? 3. If yes, What is the salary range for this post? 4. Who does the Chief Data Officer report to? 5. If no, Is this something you will be considering in the next 3 years? 6. Do you believe the demand for data insight and analysis has increased in your Local Authority since the start of the Covid Pandemic? [ ] Significant Increase [ ] Increased [ ] Remained the same [ ] Decreased [ ] Significant Decrease 7. Do you believe the demand for data insight and analysis within your organisation is currently at its highest level? [ ] Yes [ ] No 8. Please complete the table below relating to the number of enquiries for all Council services received via the following methods for the period 1st April - 31st March Financial year Website / Webform Mobile App Telephone / Call-centre 2017-2018 2018-2019 2019-2020 2020-2021 2021-to date 9. What is the job title of the person responsible for data governance in your local authority? 10. What is the job title of the person responsible for the data strategy in your local authority? 11. Do you agree/disagree with the statement "Data is the local authorities most valuable asset"? [ ] Agree [ ] Disagree 12. Do you agree/disagree with the statement "The speed of being able to carry out data analysis will become more important over the next 18 months?" [ ] Agree [ ] Disagree
Response
1. Do you currently employ a Chief Data Officer in your Local Authority? (if yes go to Q2, if no go to Q5)
A. No, we don't employ a Chief Data Officer
2. Is this person male / female?
3. If yes, What is the salary range for this post?
4. Who does the Chief Data Officer report to?
A. Not applicable
5. If no, Is this something you will be considering in the next 3 years?
A. There are currently no plans to do so.
6. Do you believe the demand for data insight and analysis has increased in your Local Authority since the start of the Covid Pandemic?
[ x] Significant Increase
[ ] Increased
[ ] Remained the same
[ ] Decreased
[ ] Significant Decrease
7. Do you believe the demand for data insight and analysis within your organisation is currently at its highest level?
[x ] Yes
[ ] No
8. Please complete the table below relating to the number of enquiries for all Council services received via the following methods for the period 1st April - 31st March
Financial year
Website / Webform
Mobile App
Telephone / Call-centre
2017-2018
2018-2019
2019-2020
2020-2021
2021-to date
A. Please see below
Telephone / Call-centre
External incoming calls to HC phone extensions
2017-2018 data not available
2018-2019 298622 (data only starts from 1/11/2018)
2019-2020 433494
2020-2021 344748
2021-to date (17-1-2022) 268449
External incoming calls to HC Call Centres
2017-2018 104243
2018-2019 101627
2019-2020 103847
2020-2021 100806
2021- 17.01.22 87119 Please note: The number of calls to the call centres is also included in the total number of incoming calls to extensions. Some data is not available from the system that records stats for the extensions, as we had a software upgrade.
Web forms
Financial year Webforms
17 / 18 32813
18 / 19 43590
19 / 20 52238
20 / 21 59592
21 / 22 43837
Web Apps:
20 / 21 1458
21 / 22 1094
Please note, we had no Web Apps before 20/21.
9. What is the job title of the person responsible for data governance in your local authority?
A. Service Director Corporate Services
10. What is the job title of the person responsible for the data strategy in your local authority?
A. Head of Performance
11. Do you agree/disagree with the statement "Data is the local authorities most valuable asset"?
[ ] Agree
[ x] Disagree
12. Do you agree/disagree with the statement "The speed of being able to carry out data analysis will become more important over the next 18 months?"
[x ] Agree
[ ] Disagree
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.