Council telephone service costs
Case reference FOI2021/00096
Published 24 November 2021
Request
Under the Freedom of Information Act, I would like a breakdown, please, of the total cost to the council over each of the last five financial years (2021/22; 2020/21; 2019/20; 2018/19; 2017/18) for the following:
1. Recorded messages on the council's telephone services (including a brief description of what was recorded)
2. On-hold music used on the council's telephone services (including details of song names and artists)
Response
Q1 Recorded messages on the council's telephone service (including a brief description of what was recorded)
Various items are recorded, mainly customer service interactions.
Please note that costs are recorded by contract year (June - June) rather than financial year, and only figures for the last 3 contract years are held:
2021/22 - £3,867
2020/21 - £3,128
2019/20 - £4,041
Q2 On hold music used on the council's telephone services (including details of the song name and artists)
No costs have been incurred for on hold music in any of the last 5 financial years. Music is included with the telephony system used.
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
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