Computer-Aided Facilities Management (CAFM) and Integrated Workplace Management Systems (IWMS)
Case reference FOI2026/00580
Received 2 March 2026
Published 16 March 2026
Request
I am writing to request information under the Freedom of Information Act 2000. I am currently conducting university research into the use of technology within public sector organisations, with a particular focus on Computer-Aided Facilities Management (CAFM) and Integrated Workplace Management Systems (IWMS). Please could you provide the following information:
Q1. What software solutions does the Council currently use for CAFM (Computer-Aided Facilities Management) or IWMS (Integrated Workplace Management Systems)? If multiple solutions are in use, please list all systems, including any niche, specialist, or secondary solutions.
Q2. What are the contractual terms for each solution? Please provide the contract start and end dates. If the contract is annual or rolling, please indicate this and include any renewal terms.
Q3. What are the Council’s current plans at the end of each contract? For example, does the Council intend to renew, extend, replace, or re-evaluate the software solution?
Q4. What are the total contract values for each solution? Please provide annual, monthly, or total lifetime costs, as applicable.
Q5. Who is responsible for managing the CAFM/IWMS system(s)? Please provide their name, job title, and department. If any part of this request exceeds the cost limit under the Act, I would appreciate advice and assistance in refining the scope of the request.
Response
I am currently conducting university research into the use of technology within public sector organisations, with a particular focus on Computer-Aided Facilities Management (CAFM) and Integrated Workplace Management Systems (IWMS).
Please could you provide the following information:
Q1. What software solutions does the Council currently use for CAFM (Computer-Aided Facilities Management) or IWMS (Integrated Workplace Management Systems)?
If multiple solutions are in use, please list all systems, including any niche, specialist, or secondary solutions.
A: Business World
Q2. What are the contractual terms for each solution?
Please provide the contract start and end dates. If the contract is annual or rolling, please indicate this and include any renewal terms.
A: This information is publically available on Herefordshire Council’s website and can be viewed via the following link:
Council contracts register and future opportunities - Herefordshire Council
As such we consider this information to be exempt under Section 21 of the Freedom of Information Act 2000 because it is reasonably accessible to you via other means. Please take this letter as a refusal notice under S17 of the Act. I have been advised that Line 26 is the relevant contract.
Q3. What are the Council’s current plans at the end of each contract?
For example, does the Council intend to renew, extend, replace, or re-evaluate the software solution?
A: When the contract nears its end date, it will be the service users in conjunction with legal services & procurement to decide on next course of action at that time.
Q4. What are the total contract values for each solution?
Please provide annual, monthly, or total lifetime costs, as applicable.
A: This information is publically available on Herefordshire Council’s website and can be viewed via the following link:
Council contracts register and future opportunities - Herefordshire Council
As such we consider this information to be exempt under Section 21 of the Freedom of Information Act 2000 because it is reasonably accessible to you via other means. Please take this letter as a refusal notice under S17 of the Act. I have been advised that Line 26 is the relevant contract.
Q5. Who is responsible for managing the CAFM/IWMS system(s)?
Please provide their name, job title, and department.
A: This would be handled within the team inbox: ICTContracts@Hoopleltd.co.uk
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
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