Council house repairs
Case reference FOI2021/00154
Published 1 December 2021
Request
Council House repairs:
1) How many properties are owned (tenanted and leasehold) by your local authority (please provide the date 'at' for this figure)?
2) How much did your local authority spend on responsive repairs and maintenance including on the blocks and estates they're situated on) in 2020/21?
3) Please supply me with a summary of the first TEN complaints received in 2020/21 regarding maintenance issues in council owned properties (tenanted and leasehold). A non-exhaustive list of the types of maintenance issues I'm looking for is given at the end of this email. However, any complaint related to disrepair of private and communal spaces is of interest.
Please include in each of the ten complaint summaries:
a) The address of the property (street name, part of the city)
b) The exact wording of the complaint received by the occupant and/or a brief summary - e.g., 'major flooding in kitchen has inundated all rooms on the ground floor'
Non-exhaustive list of maintenance-related issues to illustrate what I'm looking for: Major Flooding, Fire hazards, Mould, Total loss of, or major fault with, electricity supply, Unsafe electricity fittings, Gas leak, Blocked mains drains, soil pipe or sole WC, Heating and/or hot water loss, Failure of lift, Failure of warden alarm/call system, Roof leaks resulting in serious internal flooding, Plumbing leaks that cannot be contained, External doors or windows not closing or locking, Breaches of security to external doors or windows, Failure of fire alarm system, Sole or only accessible WC not flushing, Damaged communal floor covering presenting immediate trip hazard, Failure of door entry system, Failure of physically handicapped assistance equipment, Total loss of water, Minor plumbing leaks or defects, Blocked drains, sinks, basins, bath, toilet, Defective cistern or overflow, Minor electrical faults, Roof leaks, graffiti, Failure of entry phone, Faulty extractor fan, Faulty communal TV aerial, Damage to stair treads, hand rails or banister, General joinery repairs, Broken doors, floors and windows, Repairs to fences bordering road/footpath, Repairs / cleaning of gutters and down pipes, Repairs to kitchen fittings Repairs to plaster work, Dripping / leaking taps or shower units, Other minor plumbing repairs, repairs to tiling, Easing doors and windows, Defective flooring
Response
1) How many properties are owned (tenanted and leasehold) by your local authority (please provide the date 'at' for this figure)?
As of 24 November 2021, the council owned 7 properties (buildings, not individual flats within them) used for tenants. There are also 37 leasehold properties.
2) How much did your local authority spend on responsive repairs and maintenance including on the blocks and estates they're situated on) in 2020/21?
None, properties are let or sub-let to housing providers on full repairing leases.
3) Please supply me with a summary of the first TEN complaints received in 2020/21 regarding maintenance issues in council owned properties (tenanted and leasehold)
No complaints regarding maintenance issues in council owned properties were received in 2020/21. Please note that the council has only recently started to own council housing again (having previously sold its entire stock in 2001).
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.