Care services for adults (18–64) with mental health or learning disabilities for 2024/25 and 2025/26
Case reference FOI2026/00063
Received 9 January 2026
Published 19 February 2026
Request
I am writing to request information under the Freedom of Information Act 2000 relating to the provision of adult social care services for working-age adults (18–64) with mental health or learning disabilities, commissioned or funded by Herefordshire Council.
Please provide the information below for the financial years 2024/25 and 2025/26.
Residential Services
1) The average fee uplift % agreed with providers of residential services for 24/25.
2) The individual fee uplifts % agreed with each residential provider (anonymised) and the number of residential placements Herefordshire Council has with that provider for 24/25, e.g. Provider A 5% and 25 placements, Provider B 4% and 4 placements.
3) The average fee uplift % agreed with providers of residential services for 25/26 (as at 31 December 2025).
4) The individual fee uplifts % agreed with each residential provider (anonymised) and the number of residential placements Herefordshire Council has with that provider for 25/26, e.g. Provider A 5% and 25 placements, Provider B 4% and 4 placements.
5) The number of residential providers and placements who are still to agree fee uplifts for 25/26.
6) The average weekly fee rate and average total hours of support by provider (anonymised) as at 31 December 2025, e.g. Provider A £1,576 and 65 hours total support, Provider B £2,187, and 72 hours total support.
Supported Living Services
1) The average fee uplift % agreed with providers of supported living services for 24/25.
2) The individual fee uplifts % agreed with each supported living provider (anonymised) and the number of supported living placements Herefordshire Council has with that provider for 24/25, e.g. Provider A 5% and 25 placements, Provider B 4% and 4 placements.
3) The average fee uplift % agreed with providers of supported living services for 25/26.
4) The individual fee uplifts % agreed with each supported living provider (anonymised) and the number of supported living placements Herefordshire Council has with that
provider for 25/26, e.g. Provider A 5% and 25 placements, Provider B 4% and 4 placements.
5) The average and maximum hourly fee rate paid for each supported living provider (anonymised) in 2025-26.
Response
I am writing to request information under the Freedom of Information Act 2000 relating to the provision of adult social care services for working-age adults (18–64) with mental health or learning disabilities, commissioned or funded by Herefordshire Council.
Please provide the information below for the financial years 2024/25 and 2025/26.
Residential Services
1) The average fee uplift % agreed with providers of residential services for 24/25.
2) The individual fee uplifts % agreed with each residential provider (anonymised) and the number of residential placements Herefordshire Council has with that provider for 24/25, e.g. Provider A 5% and 25 placements, Provider B 4% and 4 placements.
3) The average fee uplift % agreed with providers of residential services for 25/26 (as at 31 December 2025).
4) The individual fee uplifts % agreed with each residential provider (anonymised) and the number of residential placements Herefordshire Council has with that provider for 25/26, e.g. Provider A 5% and 25 placements, Provider B 4% and 4 placements.
5) The number of residential providers and placements who are still to agree fee uplifts for 25/26.
6) The average weekly fee rate and average total hours of support by provider (anonymised) as at 31 December 2025, e.g. Provider A £1,576 and 65 hours total support, Provider B £2,187, and 72 hours total support.
Supported Living Services
1) The average fee uplift % agreed with providers of supported living services for 24/25.
2) The individual fee uplifts % agreed with each supported living provider (anonymised) and the number of supported living placements Herefordshire Council has with that provider for 24/25, e.g. Provider A 5% and 25 placements, Provider B 4% and 4 placements.
3) The average fee uplift % agreed with providers of supported living services for 25/26.
4) The individual fee uplifts % agreed with each supported living provider (anonymised) and the number of supported living placements Herefordshire Council has with that
provider for 25/26, e.g. Provider A 5% and 25 placements, Provider B 4% and 4 placements.
5) The average and maximum hourly fee rate paid for each supported living provider (anonymised) in 2025-26.
Answer: The information for Q2 and Q4 in both sections, Residential Services and Supported Living Services, is not held in a form that would enable it to be located, retrieved and extracted within the Appropriate Time Limit which equates to 18 hours as defined by the Freedom of Information and Data Protection (Appropriate Limits and Fees) Regulations 2004.
Our electronic reporting systems are unable to run a report for this information. To ascertain the data requested, officers would need to manually check individual files for this information. The reason for this is that each individual care package is unique and each individual fee uplift can be changed separately and this information is recorded in the individual’s file. Each individual file would also need to be checked to ascertain the number of residential and supported living placements.
An initial search has shown that (circa) 390 files would need to be checked for this information per year, and it is estimated that it would take 4 minutes to check each file. Once the details had been identified this would need to be noted and once all files had been checked in this way, the total figures requested could be calculated.
This would at a conservative estimate take at least 26 hours to complete for each year. Where the Limit is exceeded Public Authorities are not obliged to supply the information requested by virtue of S12 of the Act. Please take this letter as a refusal notice under S17 of the Act.
However, within the 18 hour limit, we can provide answers for questions 1, 3, 5 and 6 in the Residential Services Section, and questions 1, 3 and 5 in the Supported Living Services section. Please advise us if this is something you require.
If you would like to discuss ways to narrow down Q2 and Q4 for Residential Services and/or Supported Living Services, please get in touch, however please bear in mind that other exemptions may apply, e.g. commercial interests under Section 43 of the Freedom of Information Act 2000.
Documents
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