WAN Services
Case reference FOI2025/02231
Received 12 November 2025
Published 20 November 2025
Request
I would like to make a request under the Freedom of Information Act 2000.
Some or all of the information previously provided may now be out of date, so I would be grateful if you could provide updated responses to the following questions.
Please address each section individually and, where multiple suppliers exist, provide information separately for each.
________________________________________
Contract 1 – Wide Area Network (WAN) Services (Including HSCN)
1) WAN Provider(s)
Please confirm the main supplier(s) for your WAN services. If this information is not available, please explain why.
2) Contract Expiry Date
Please provide the expiry date for each WAN contract (DD/MM/YYYY or MM/YYYY acceptable). If rolling, please state the terms.
3) Contract Description
Please provide a brief summary of the scope of each WAN contract.
4) Number of Sites Covered
Please indicate the number of sites supported by the WAN. An approximation is acceptable.
5) Annual Average Spend
What is the annual average spend for WAN services? Please break this down by provider if more than one.
6) Procurement Route
Please provide details of how each WAN contract was procured. If a framework was used, please include the framework name and reference number.
________________________________________
Internal Contact
7) Responsible Contact Person(s)
Please provide the full contact details for the person(s) responsible for each of the above contracts, including:
• Full name
• Job title
• Direct phone number
• Email address
If full details cannot be provided, the job title alone is acceptable.
Response
I would like to make a request under the Freedom of Information Act 2000.
Some or all of the information previously provided may now be out of date, so I would be grateful if you could provide updated responses to the following questions.
Please address each section individually and, where multiple suppliers exist, provide information separately for each.
________________________________________
Contract 1 – Wide Area Network (WAN) Services (Including HSCN)
1) WAN Provider(s)
Please confirm the main supplier(s) for your WAN services. If this information is not available, please explain why.
Answer: The Service Area have advised the main supplier for our WAN services is MLL Telecom Ltd.
2) Contract Expiry Date
Please provide the expiry date for each WAN contract (DD/MM/YYYY or MM/YYYY acceptable). If rolling, please state the terms.
Answer: The Service Area have advised the contract expiry date is 10th January 2030.
3) Contract Description
Please provide a brief summary of the scope of each WAN contract.
Answer: The Service Area have provided the following brief summary of the scope of the WAN contract:
Appointment of a single provider for computer and telephony services within the County of Hereford via a fully managed Wide Area Network Service (WAN).
4) Number of Sites Covered
Please indicate the number of sites supported by the WAN. An approximation is acceptable.
Answer: The Service Area have advised the number of sites covered is 161.
5) Annual Average Spend
What is the annual average spend for WAN services? Please break this down by provider if more than one.
Answer: The Service Area have advised the annual average spend for WAN services is £130,982.00
6) Procurement Route
Please provide details of how each WAN contract was procured. If a framework was used, please include the framework name and reference number.
Answer: The Service Area have advised the WAN contract was procured via Framework: HSCN Access Services RM3825.
________________________________________
Internal Contact
7) Responsible Contact Person(s)
Please provide the full contact details for the person(s) responsible for each of the above contracts, including:
• Full name
• Job title
• Direct phone number
• Email address
If full details cannot be provided, the job title alone is acceptable.
Answer: The Service Area have advised the person responsible for the above contract is:
Full name: Tim Seely
Job title: Head of Service Delivery IT Services
Phone: 01432 383644
Email: tim.seely@hoopleltd.co.uk
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.