1) What was your overall 2023 spend for interpretation and translation services? (Jan - Dec 2023 Spend to include all service formats across all contracts held)
Please provide the following information for all contracts held:
2) Provider name (e.g. inhouse / provider name)
We run our own in-house language service.
3) Scope of contract
a) Pre-booked face-to-face (Yes/No)
b) Pre-booked video (Yes/No)
c) Pre-booked telephone (Yes/No)
d) On-demand video (Yes/No)
e) On-demand telephone (Yes/No)
f) British Sign Language (Yes/No)
g) Interpreters on wheels (Yes/No)
4) Current contract start date (DD/MM/YYYY)
5) Current contract end date (DD/MM/YYYY)
6) Any extension options available under the existing contract (e.g. 2 x 12 months)
7) How was this contract awarded? (e.g. Tender / direct award)
8) Which procurement framework was used to award this contract? (e.g. NHS SBS / ESPO / No framework used)
9) Have service credits been applied in the last 12 months?
If yes, what performance failure was this linked to? (e.g. Yes - non-fulfilment of BSL)
10) Is there is an exclusivity clause, which would prevent you from piloting additional or complementary interpreting services during the duration of your current contract? (Yes/No)
11) From which budget within your organisation are interpreting services funded? (Budget/Department name)
12) Which staff member/job role is responsible for signing off that budget? (e.g. Equality, Diversity & Inclusion Lead)
13) Which staff member/job role manages the interpretation services contract(s)? (e.g. Equality, Diversity & Inclusion Lead)
