FOI Request - Herefordshire Council use of bailiffs/enforcement agents in 2022/2023
Under the Freedom of Information Act 2000, we would like to request the following information.
1. The number of times between 1st April 2022 and 31st March 2023, or the nearest available twelve-month period, that private bailiffs/enforcement agents have been instructed to enforce debts to the local authority relating to each of the following;
a. Council Tax
b. Parking
c. Housing Benefit overpayments
d. Business Rates
e. Commercial Rents
f. Any other debt types, including any other overpayments.
By "private bailiffs/enforcement agents" we mean those who are self-employed or who work for private companies, including as high court enforcement officers. Please include cases where local authority employees have visited a property to enforce a warrant of control.
2. Before seeking a liability order for a resident for Council Tax arrears, do you take any of the following steps? Please indicate the steps you take.
* Assessment of their income and expenditure,
* Assessment of whether the resident (or anyone else) in their household is vulnerable,
* Referral to your Council Tax Reduction / Support scheme,
* Referral to income maximisation,
* Referral to a free debt advice organisation.
3. Do you signpost residents to one or more free debt advice agencies as part of your Council Tax collections process? (Yes/No) If so, which charities?
4. Have you adopted the Standard Financial Statement as a tool for objectively assessing income and expenditure as part of your Council Tax collections process? (Yes/No)
5. Do you have a formal policy in place for dealing with residents in vulnerable circumstances as part of your collections process for Council Tax arrears? (Yes/No)
If so, please may you provide a copy of the policy if it is for public consumption.
6. Do you currently have a policy of exempting recipients of Council Tax Support / Reduction from the use of bailiff action? (Yes/No)
7. Have you adopted the Citizens Advice/Local Government Association Council Tax Protocol? (Yes/No)
Please provide each set of information above separately in your response. We would prefer to receive your response in electronic format, either included in the body of an email or as an attachment in Excel, Word or PDF format.