Freedom of information (FOI) releases from Herefordshire Council

This is a disclosure log of Herefordshire Council's responses to freedom of information (FOI) or environmental information regulations (EIR) requests that might be of wider public interest.

If you can't find the information you're looking for, you can make a new FOI request.

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2,470 disclosures

  1. Information in Communications Systems and Technology

    Connectivity and Network Services:

    a. Who provides your WAN and internet connectivity and the annual spend on each

    b. Who provides your SIP trunks and what is the annual spend

    c. Who provides your WAN services, is this MPLS, SD WAN or Internet, and what is the annual spend

    d. Who provides your LAN infrastructure and what is your annual spend e. Who provides your WIFI infrastructure and what is your annual spend f. Please confirm the manufacturer(s) of your wired network core and edge switching?

    g. When was your core network installed?

    h. Has it been updated subsequently?

    i. Who maintains your core network?

    j. When is the contract renewal date?

    k. Please confirm value of the initial project?

    l. Please confirm the value of annual support/maintenance services (in £)? Telephony and storage:

    1. Telephony and UC/ Collaboration

    a. Please confirm the manufacturer of your telephony system(s) that are currently in place

    b. When is your contract renewal date?

    c. Who maintains your telephony system(s)?

    d. Do you use Unified Communications or Collaboration tools , if so which ones?

    2. Microsoft

    a) What Microsoft 365 licence do you have across the business e.g. E3, E5

    b) Which partner looks after your Microsoft tenant?

    c) Where do you host your applications? Do you have on-premise infrastructure or do you host your applications in public or private cloud? Which?

    3. Storage

    a. Does your organisation use on-premise or cloud storage or both?

    b. Please confirm the on-premise hardware manufacturer

    c. Please confirm your cloud storage provider

    d. What is your annual spend on cloud storage?

    e. How do you back up your data and with who e.g. Backup as a Service Contact Centre, CRM, and AI & Automation:

    1. Contact Centre – target to organisations we know have a CC

    a. Do you have a customer/ citizen facing contact centre? If not please skip these questions.

    b. Do you employ and manage your own agents, or do you outsource to a third party? If you outsource who to?

    c. How many contact centre agents do you have?

    d. Do agents work from home? Or just your offices?

    e. Please confirm the manufacturer of your contact centre system(s) that are currently in place?

    f. When is your contract renewal date?

    g. Who maintains your contact centre system(s)?

    2. CRM

    a. Do you use a CRM in the contact centre? What platform is used?

    b. Do you use the same CRM for the rest of the organisation? What platform is used?

    c. Do you use a knowledge base / knowledge management platform? What platform is used?

    3. AI & Automation

    a. Does your organisation have a customer or citizen facing chatbot? If so, who provides this chatbot technology?

    b. Does your organisation utilise RPA technology? If so which RPA technology provider do you use?

    Published: 12 November 2024

  2. MASS GRAVES - Stillborn Babies

    In light of the discovery of a mass grave containing stillborn babies in Royton Cemetery, Oldham, and the discovery of mass graves containing stillborn babies in Landican, Wirral, please could you provide localised details for the following:

    *Number of mass (unmarked) graves containing still born babies

    *Number of still born babies buried in mass (unmarked) graves

    *Date of earliest mass (unmarked) grave

    *Date of last mass (unmarked) grave In addition, please can you state whether or not burial records for these mass graves are available online.

    Published: 11 November 2024

  3. Growing Places Fund from 2011

    Please can you provide me with data on the Growing Places Fund you received, as detailed below:

     

    a) Covering all rounds of the Fund, starting in 2011

    b) For the period 2011 to the latest available

    c) Data by reporting period or by year

    d) In machine readable format

     

    Please provide for each project:

     

    1. Project name.

     

    2. Amount of funding.

     

    3. Revenue, loan, or grant funding.

     

    4. Total project expenditure or private sector leverage.

     

    5. Project delivery timescales (i.e., start and end dates).

     

    6. Geographic location reported for the project. Please, could you provide this at the most granular geographical level available such as: postcode, Output Area / Lower Super Output Area or a standard electronic vector file (e.g. ESRI shapefile).

     

    7. Any reported project outcomes.

     

    8. Contact details of the person or department currently accountable for the Growing Places Fund.

     

    Published: 11 November 2024

  4. Reports written by HC Enforcement Officers

    1. Therefore would you please provide any other “reports” written (or contributed to) by the Enforcement Officer on any carriageways or byways or restricted byways, or bridleways.

    2. Please detail any relevant qualifications held by the author.

    3. Please advise who authorised the reports to be created, when and for what purpose.

    4. Have any decisions been made or influenced, based on these reports?

    Published: 11 November 2024

  5. Closures of Nurseries, Sure start centres and nursery schools

    Can you answer the following questions on local authority run nurseries? I know they can be called different things in different places so I have tried to account for that below.

    1 a) How many local authority run day nurseries providing Government funded childcare hours entitlements do you have open currently (as of 21/10/24)?

    b)How many are you intending to close in the next 24 months?

    c) How many are you planning on privatising in the next 24 months?

    d) How many are you planning to reduce staffing at and or reduce childcare places at in the next 24 months?

    e) How many are under review/ are you considering the future of?

    2. a) How many Sure Start children's centres run by the council providing Government funded childcare hours entitlements do you have open currently (as of 21/10/24)?

    b)How many are you intending to close in the next 24 months?

    c) How many are you planning on privatising in the next 24 months? d) How many are you planning to reduce staffing at, and or reduce childcare places at, in the next 24 months?

    e) How many are under review/ are you considering the future of? 3.

    a)How many maintained nursery schools do you have open currently (as of 21/10/24)?

    b)How many are you intending to close in the next 24 months?

    c) How many are you planning on privatising in the next 24 months?

    d) How many are you planning to reduce staffing at, and or reduce childcare places at, in the next 24 months?

    e) How many are under review/ are you considering the future of?

    4 If you are intending to close any or they are under review – is this because

    1 The funded rate provided per hour is not enough

    2 Lack of staff

    3 Overall council budget issues

    4 All of the above

    5 How many school-based providers have expressed interested in extending their lower age range to include younger children following the expansion of free hours?

    Published: 11 November 2024

  6. Asset register of structures on the public rights of way network

    I would like to make a request under the Freedom of Information Act (2000). I would be grateful if you could provide me with an answer to the following questions:

    (1) Does the Herefordshire local highway authority keep an up to date asset register of structures on the public rights of way network in its area?

    (2) How many stiles (as opposed to gates and gaps) are currently on the public rights of way network within the Herefordshire local highway authority area?

    Published: 8 November 2024

  7. Homecare/Domiciliary Rates - Framework and Not on Framework

    Please can I request the current rates for Domicialiary/Homecare care supply; both framework and out of framework rates. This should be for care staffing supply across all ages;  children, young people and adults.

    It would also be helpful if you could let us know the right point of contact regarding Homecare supply engagements (Tendering or spot purchase) . This could be supplier engagement officer, commisioning support team, etc. Please include:

     

    Name of the officer in charge, Email, Phone Number

     

    Published: 8 November 2024

  8. Section 106 (s106) funds / community infrastructure levy (CIL)

    I am writing to make a formal request under the Freedom of Information Act 2000 regarding Section 106 (s106) funds OR community infrastructure levy (CIL) currently held by your authority. Specifically, I would like to request the following information:

    Total Amount of s106 or CIL Funds Held: The total amount of s106 or CIL contributions currently held by your authority for the purpose of funding schools, educational facilities, and other essential services (e.g., healthcare, transport, community infrastructure). Breakdown by Service and Location:

    A detailed breakdown of the s106 or CIL funds, specifying how much is allocated to each service (e.g., schools, healthcare, transport) and the geographic area or project it pertains to.

    Unallocated or Unspent Funds: The total amount of s106 or CIL funds that remain unallocated or unspent, including how long these funds have been held and any reasons for the delay in their usage.

    Planned Future Allocations: Information on any planned future allocations of the unspent s106 or CIL funds for schools, educational facilities, and other essential services, including any proposed projects or timelines for expenditure. Time Frame of Contributions: The time frame over which these s106 or CIL funds were collected (e.g., from January 2015 to the present).

    Published: 8 November 2024

  9. Facilities Management services

    We would like to request information relating to your organisation's Facilities Management services under the Freedom of Information process. Please can you confirm:

     

    1.    Whether Facilities Management Services (including M&E Services, Cleaning, Security, Reception, Catering, etc.) are currently outsourced?

     

     

    2.    If outsourced, are Facilities Management services (including M&E Services, Cleaning, Security, Reception, Catering, Other Soft FM Services) delivered under an integrated or bundled model, or are separate service line contracts in place?

     

     

    3.    Current approximate annual spend on outsourced Facilities Management services across the estate (comprising M&E Services, Cleaning, Security, Reception, Catering, Other Soft FM Services)? Please can you provide separate costs per service, where these are under separate, discrete contracts?

     

    4.    Please can you advise which suppliers your organisation currently engages for the delivery of Facilities Management Services (comprising M&E Services, Cleaning, Security, Reception, Catering, Other Soft FM Services)?

     

    5.    Please can you advise when the Facilities Management contracts are due to expire?

     

    6.    Please can you advise when the Facilities Management contracts are likely to be re-tendered?

     

    Published: 7 November 2024

  10. Car Parking Permitting Systems

    Do you have a Car Parking Permitting System – Y/N

    If Yes:

     

    Who is the provider

     

    When were they appointed

     

    When does the agreement come up for renewal

     

    How many Permits do you issue

     

    Each Year

     

       

    Across the life of the Agreement

     

    Is this provided as a Software as a Service (SaaS) Y/N

     

    If No, how is the Service procured e.g., Annual Licence, Fee per Permit and/or other

       

    If No:-

     

    How do you manage your car parking permits?

     

    Do you have a Car Parking Enforcement System – Y/N

     

              A: Yes

     

    If Yes:

     

    Who is the provider

     

              A: Chipside

     

    When were they appointed

     

              A: Software was purchased roughly around 2009

     

    When does the agreement come up for renewal

     

              A: A rolling service and maintenance contract renewed annually

     

    How many PCNs do you issue

     

    Each Year

     

              A: 2022/23: 21996

                  2023/24 : 24252

     

    Across the life of the Agreement

     

              A: 149399

     

    Is this provided as a Software as a Service (SaaS) Y/N

     

    If No, how is the Service procured e.g., Annual Licence,  Fee per Permit and/or other

     

              A: Software was purchased in 2009 and we currently have a service and maintenance contract in place.

     

    If no:-

     

    how do you manage car park enforcement?

     

     

              A: N/A

    Do  you have a Car Parking Mobile App – Y/N

     

    If Yes:

     

    Who is the provider

     

              A: Ring Go

     

    When were they appointed

     

              A: Tender Process

     

    When does the agreement come up for renewal

     

              A: Currently being renewed

     

    How many Parking Transactions do you process each year through the Parking App

     

              A: 2022/2023 : 509,095

                   2023/2024: 633,365

     

    How much revenue did you generate through the Parking App. During the last financial year (2023/2024).

     

              A: £180691.80

     

    If no:

     

    Are you intending to engage with a mobile app in the near future. Y/N

     

    Are you planning to be part of the National Parking Platform Y/N

     

    Published: 7 November 2024