Freedom of information (FOI) releases from Herefordshire Council

This is a disclosure log of Herefordshire Council's responses to freedom of information (FOI) or environmental information regulations (EIR) requests that might be of wider public interest.

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2,804 disclosures

  1. Technology Enabled Care (TEC) and Telecare Contracts

    I am seeking information regarding your council’s current Technology Enabled Care (TEC) and Telecare service contracts. For clarity, this includes any commissioned services or supply contracts related to telecare monitoring, call handling, equipment provision, installation, responder services, digital TEC solutions, sensors, alarms, dispersed alarm units, or any broader technology-enabled care systems used to support service users.

    Please note that if Telecare contracts are separate from broader TEC contracts, I would like information on both. Where multiple suppliers are used (for example: one for call handling and another for equipment), please provide information for each contract individually.

    Please provide the following information for each TEC / Telecare contract currently in place:

    1. Contract Supplier

     

    • Which organisation(s) currently hold the contract(s) for delivering Technology Enabled Care services and/or Telecare services?

     

    1. Contract Scope

    • A brief description of what each contract covers (e.g., call monitoring, equipment provision, installation, response services, digital solutions, etc.).

     

    1. Contract Start and End Dates

    • When did the contract begin?

     

     

    When is the contract due to expire?

     

    1. Contract Extensions / Break Clauses

    Does the contract include any extension options? If so, please state the length and whether any extensions have been exercised.

     

    Does the contract include a break clause? If yes, please provide details.

     

    1. Key Deliverables and KPIs

     

    Please provide the key performance indicators (KPIs), service-level agreements (SLAs), or core deliverables included in each contract.

     

    1. Performance Against KPIs

     

    Is the current supplier meeting the KPIs and SLAs defined in the contract? (A simple “yes/no” response is sufficient, though further detail is welcome.)

     

     

    1. Total Contract Value

     

    What is the total value of each contract?

    • If the full contract value is not available, please provide the annual spend or estimated annual value.

     

    If any elements of the information are held in separate documents, please feel free to attach them.

     

     

    Published: 6 February 2026

  2. Temporary accommodation in West Midlands

    Please can you tell me, in 2025, the total number of households (inc individuals) who were placed in temporary accommodation (including 'interim', 'emergency' or any other formulation for non-permanent accommodation) by the council. Can you please tell me in 2025 the number of refugee households (inc individuals) who were placed in temporary accommodation by the council.

    CLARIFICATION: The total number households/total number of refugee households placed in temporary accommodation from 01/01/25 to 31/12/25 who were not accommodated in temporary accommodation by the council prior to 01/01/25.

    Published: 5 February 2026

  3. Use of AI

    I am submitting an FOI request seeking to understand how public bodies are exploring or applying Artificial Intelligence (AI) to support service delivery. These questions are intended to gather insights into current practice, governance, and future planning. They should not be interpreted as critical; we are simply researching how public services are approaching emerging technologies. Please provide answers to the following:

    AI Use in Operations

    1. Does your organisation currently use any form of Artificial Intelligence (AI) or automated systems in its operations?

    2. If yes, please list the tools or systems in use and provide a brief description of their purpose (e.g., administrative support, triage, analytics, chatbot services, etc.).

    3. If not, please state whether your organisation has explored or piloted any AI-based technologies in the past 3 years. .

    AI for Decision-Making

    4. Does your organisation use AI or algorithmic systems to support or inform decision-making in any area (e.g., resource allocation, risk assessments, case prioritisation)?

    5. If yes, please describe the type of decision-making supported and the nature of the AI’s role (e.g., advisory, automated assessment, automated decision).

    6. Please also confirm whether human oversight is applied.

    7. Does your organisation currently use chatbots or virtual assistants—AI-driven or rules-based—to support public enquiries or internal staff functions?

    8. If yes, please specify their purpose, whether they are AI-based, and when they were implemented. Policies and Governance

    9. Does your organisation have any formal policy, strategy, or guidance relating to the use of Artificial Intelligence or automated decision-making?

    10. If yes, please supply a copy or provide a link.

    11. If not, please indicate whether such a policy is in development. Data Protection and Ethics

    12. If AI systems are used, what measures or frameworks does your organisation have in place to ensure: Compliance with data protection and privacy obligations Transparency for service users Ethical or responsible use (For example, DPIAs, algorithmic impact assessments, ethical guidelines—if applicable.) Trials, Pilots, or Future Plans

    13. Has your organisation run any pilots, trials, or exploratory projects involving AI in the last 3 years, or does it plan to do so in the next 12–24 months?

    14. If yes, please provide brief details of the purpose, timeline, and status of these initiatives. Staff Training and Awareness

    15. Does your organisation provide any training, guidance, or internal communications to staff relating to AI, its use, or its implications?

    16. If yes, please describe the type of training or include documents if available. If any of the above information is already publicly accessible, please feel free to provide links instead of attachments.

    Published: 3 February 2026

  4. Yearly cost of the community connection programme

    Please provide the cost to tax=payers of the community connection programme offered by this council. Please the yearly cost from tax year 2025-2026

    Published: 2 February 2026

  5. Council tax credits

    Under the Freedom of Information Act of 2000, could you please provide me with the most up-to-date list of all incorporated companies within the authorities billing area that have a council tax credit against their account.

    Please note, I am not requesting business rates data but council tax accounts held by companies such as charities e.g housing associations and property developers etc. Could you please including the following data in the response:

    (A) The company name to which the account in credit relates to.

    (B). The value of overpayment.

    (C). The years(s) the overpayment relates to.

    (D) The property address the credit relates to.

    (E) Whether the account is a live/open account or a closed account.

    (F)The date that the data was generated. Please can you provide the most up to date data held.

    Published: 2 February 2026

  6. Roundabouts Vandalism

    For the period 1 July 2025 to 30 November 2025, please provide a single total for the period for each of the following:

    1. The total recorded spend incurred by the Council for repainting roundabouts as reactive works in response to unauthorised markings/flags/graffiti/vandalism (e.g. “flag”, “St George’s Cross”, “England flag”, “Union Jack”, “Union flag”, “painted flag”, “vandalism”, “graffiti”, “illegal signage” etc) – i.e. not routine/planned maintenance.

    2. The number of jobs/incidents in the same period where roundabouts were repainted for the reactive reason above. If – and only if – you do not explicitly record flags/graffiti/vandalism on roundabouts:

    3. Please provide items (1)–(2) for all reactive (non-routine) roundabout repainting in the period, and confirm that a more specific split is not held.

    4. If held, please include the relevant job/incident codes (and brief code descriptions) that map to reactive roundabout repainting so I can standardise across councils. Where a discrete “roundabout” category is not held, please identify cases recorded under road markings/white lining/traffic signs & lines where free-text notes or codes indicate both a roundabout (e.g. “roundabout”, “RB”, “circulatory”, “island”) and a reactive trigger such as those listed above (case-insensitive; close variants acceptable).

    If the filter above is not feasible, please provide the best available totals for reactive roundabout repainting in the period and, if held, the relevant job/incident codes used for graffiti/vandalism/illegal signage so I can categorise.

    Published: 2 February 2026

  7. Housing benefits data

    Please could you supply the following information requested under the provisions of the Freedom of Information Act 2000:

    1. The policy or procedure for checking the legitimacy of service charges where a resident is claiming benefits to cover them.

    2. The number of housing benefit or universal credit claimants whose service charges are paid directly to their landlord, including where this is a single payment incorporating rents plus service charges.

    3. The proportion of the above whose landlords are housing associations, if recorded.

    Published: 2 February 2026

  8. Potholes from Hereford Lane to The Buzzards

    HR6 9QE - Hole Lane - Potholes in the length of lane from Hereford Lane to The Buzzards I understand from Balfour Beatty that their steward has again inspected this lane and unlike in the past, has not allocated repair work. I was informed that the matter has been referred to the Asset Management Team for resurfacing to take place. When will this resurfacing work take place, please?

    Published: 30 January 2026

  9. Children Assessments

    Under the Freedom of Information Act 2000, please provide the following information in relation to children’s social care assessments held by Herefordshire County Council:

    1. The total number of social work assessments awaiting completion as at the most recent reporting date.

    2. Of these, how many were: a) unallocated to a social worker b) allocated but not completed

    3. The number of assessments outstanding beyond statutory timescales at that date.

    4. If available, a breakdown of the above figures by service area or team.

    5. Monthly backlog figures for the previous 12 months (or the longest period readily available). Please provide the information in an anonymised, aggregate format. UPDATE: I am referring to the overdue assessments at the end of each month.

    Published: 30 January 2026

  10. Traffic lights

    I am writing to you under the Freedom of Information Act 2000 to request the following information:

    · How many traffic lights are there in your local authority as of 9th January 2026?

    · How many of these traffic lights have fixed traffic light cameras (also known as red

    · light cameras) as of 9th January 2026?

    · How many cases of cars going through red lights were recorded by the cameras on the traffic · lights in your local authority in each calendar year for the following years: 2022, 2023, 2024 and 2025

    · The location of the traffic light in your local authority which recorded the most cases · of cars going through red lights in 2025, as well as the total number of cases at this location. · Please provide your answers in CSV format.

    Published: 30 January 2026