Local authority complaints
Case reference FOI2025/01405
Received 21 July 2025
Published 14 August 2025
Request
Under the Freedom of Information Act 2000, I would like to request the following information held by your authority for the calendar years 2022, 2023, and 2024 (or the most recent available data):
1. Graffiti incidents
The number of graffiti reports received by the council from members of the public or council staff, regardless of whether they were resolved or actioned.
2. Damp and mould complaints
The number of complaints received by the council relating to damp and/or mould in residential properties within your area, including those passed to housing associations or ALMOs for resolution.
3. Littering enforcement
The number of Fixed Penalty Notices (FPNs) issued for littering offences.
4. Missed bin collections
The number of household missed bin collections reported, including general waste, recycling, or food waste incidents.
Please include reports made by residents and/or logged by contractors.
5. Community Protection Notices (CPNs)
The total number of CPNs issued by the council.
If available, please provide a breakdown by the type of behaviour or issue the notice was related to (e.g., noise, graffiti, fly tipping, waste, nuisance).
Response
Under the Freedom of Information Act 2000, I would like to request the following information held by your authority for the calendar years 2022, 2023, and 2024 (or the most recent available data):
1. Graffiti incidents
The number of graffiti reports received by the council from members of the public or council staff, regardless of whether they were resolved or actioned.
2. Damp and mould complaints
The number of complaints received by the council relating to damp and/or mould in residential properties within your area, including those passed to housing associations or ALMOs for resolution.
3. Littering enforcement
The number of Fixed Penalty Notices (FPNs) issued for littering offences.
4. Missed bin collections
The number of household missed bin collections reported, including general waste, recycling, or food waste incidents.
Please include reports made by residents and/or logged by contractors.
5. Community Protection Notices (CPNs)
The total number of CPNs issued by the council.
If available, please provide a breakdown by the type of behaviour or issue the notice was related to (e.g., noise, graffiti, fly tipping, waste, nuisance).
Answer: Please see the attached FOI2025 01405 Response Spreadsheet.
Documents
This is Herefordshire Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.